Serene WesternReviews of serenewestern.com

Got a ring as a gift for Christmas wrong size contacted company to exchange. Took 2 days to get the address where to return item completely different address than the one given at shipping. Now they have the return item and have not sent out the exchange after paying $10 for exchange and the cost to ship item back.

Absolutely an amazing company. Every item i ordered is beautiful. I highly recommend and will be ordering again in the future.

I made two purchases from this company in which they took money from my CC accounts and failed to send or deliver the product I purchased. dent inquiries and get no response. first purchase December 15, 20025 and second 01-05-26

I ordered my 3 rings dec 15th and still have not received them. Their Timeline says 10-12 days but it's been well over that & on the website it still says processing. I have reached out to their customer service 3 times and have not heard a single word back from them. The jewelry looks beautiful online but i wouldn't know if it really is!

I ordered several rings from Serene Western on Facebook back in October 2025 but one ring came in the wrong size. I called the phone number listed several time with "the person you are calling is not taking calls right now". I tried to exchange it with no results. The rings are very nice but customer service has a lot to be desired.

I purchased a one of kind ring that I absolutely loved and got so many compliments on. After a month a so, I noticed that the tiny gemstones started to fall out. I reached out to Serene Western with a photo. The communication with them was quick and positive. The told me that they would replace the ring at no cost to me. I just received my new on yesterday and I'm so excited to start wearing it again!

It took a while to receive the items, but definitely worth the wait!! Customer Service was super supportive and was very responsive with my questions. Very satisfied with my purchases!

The jewelry is marked as 925 Sterling But it is actually silver over base metal and after a very short time of wearing the base metal is showing through I’ve asked for a refund. I’m still waiting on it. They will not answer emails. It takes them over a week to reply and then they change what they stated in a previous email please. save your money do not buy from this company. They look beautiful, but they will not last but a short time.