Serene WesternReviews of serenewestern.com

Fortunately I bought through PayPal !! After multiple emails (most unanswered), a promise of a 48 hour response, I received an offer of a “freebie” for compensation (I’d had to go & buy another Birthday present) - I still have never received any instructions re how I might actually do that process… After 1 month my Order had not progressed past the “purchased” stage. I rang PayPal on the Friday (our time), a Case was raised by them…my order was in the mail before close of business Monday. Lovely items…. I’d like another pair of the earrings…but if I do purchase again I will again be using PayPal.

I ordered several rings from Serene Western on Facebook back in October 2025 but one ring came in the wrong size. I called the phone number listed several time with "the person you are calling is not taking calls right now". I tried to exchange it with no results. The rings are very nice but customer service has a lot to be desired.

The jewelry is beautiful. However, the ring sizing is not equal to typical US ring sizes and the return/exchange process is unnecessarily difficult (way too many steps/emails back and forth).

Order came In fast. Replacing the damaged ring for free. A customer service number would be helpful instead of just doing it through email though

Ordered two rings. Both were beautiful and I get complimented all the time when I wear one. Less than thirty days after I ordered them one of the stones in one ring fell off. Contacted customer service, was told they were sending out another one and asked me to return the one that fell apart. The return is on the customer dime even though the stone fell off the ring on maybe the 7th time that I wore it. And now the replacement seems to be lost. Not overly enthusiastic about the issues.