Serene WesternReviews of serenewestern.com

I didn’t receive any of the items I paid for and received one ring I didn’t order. I have reached out through their customer service email called the number supposedly for customer service and it’s is not a professional number and I still left a voicemail, I have tried for months now to reach someone for a full refund since I never received my order and I am in process of filing a police report for fraud and theft. I would not recommend this company to anyone I know.

The jewelry is beautiful. However, the ring sizing is not equal to typical US ring sizes and the return/exchange process is unnecessarily difficult (way too many steps/emails back and forth).

I bought my wife an earring and necklace set trying to suprise her, unfortunately my wife didn't like the style of the ones I picked out. I contacted there customer service department and they let me exchange them for a set that my wife picked, even though there was absolutely nothing wrong with the products or anything they did wrong, Serene Western made the whole process very very easy. We have ordered 3 pair of rings a few years ago and my wife loves the quality of there product, we will definitely be buying from Serene Western again and again. Thank you Serene Western Customer Service, you guys are GREAT!!!!

Purchasing was very easy. I made a mistake and ordered the wrong size ring. They were really cool about helping out to return the ring and get the correct size. Highly recommend them.

The ring is absolutely beautiful and they made exchanging the size super easy.

I love the nebula drop ring I purchased, but it was a little small. The company agreed to exchange it, even if I had thrown away the box. I am impatient to receive the right size in order to wear it. The ring is just gorgeous!

Beautiful jewelry, great customer service, awesome communication 👍

Very good customer service. I was impressed with how fast the ring shipped & my wife really loves the beautiful colors and quality.