Serene WesternReviews of serenewestern.com

They sent me what I bought, but the silver on the ring wore right off. Even though I bought product protection they are making it extremely difficult to get service. The website does not give you any information on how to make a product protection warranty claim. At the very least, they are sketchy and the product is as shown but poor wearability quality

This is an update to my original review of this company. I finally received my purchase. There was no packing slip in the box with instructions or a sticker that you can place on the box if you needed to return it. If you do return an item they require you to pay $9.99 plus a processing fee. Mind you, the box was beautifully processed. I had such a hard time contacting this company trying to get information from them. There are two numbers that do not work. I emailed and direct messaged and after days of frustration finally got an email. When I initially purchased this ring, the order form came up. I only added my name my address, my email and put in a credit card number to pay for the order. I did not make an account. After the order was received and processed, the page disappeared, I checked under the “account” heading the next day and it listed no orders, and no confirmation email had been sent. I became extremely alarmed. That’s when I started contacting them and never got answers until I really put my foot down in my emails. They finally returned my email, apologized for not getting back to me sooner, but never gave me an order number or a tracking number or how long it would take to process just that they would expedite the order. I finally received the ring. It was too large. After jumping through all the hoops and frustration I went through, they said they would be nice enough to send a replacement and I would not have to send the ring that didn’t fit back. I would have to pay the $9.99 plus a processing fee to get the replacement ring. They said that would “avoid any extra shipping costs or hassle”. They also would take my feedback seriously so they could improve their service. To me that is just adding insult to injury after the lack of communication and money and time wasted for a simple answer. I contacted them told him I was unsure whether or not I was going to let them go ahead and send a new ring because I already paid for the ring and all the frustration I had to go through just to get some type of an answer. I don’t know whether or not I’m going to trust them again and I told them so. They should send a replacement for free after all the money they collected from me, and time I wasted even though it was not a defect as they stated. What is even more interesting about this company, is that when I went to the website once again after my ring was delivered, under the “account” heading I now have an account with them with all the information with an order number, tracking number, and the tracking information. This should’ve been sent to my email after the order was placed, annd during processing ,and mind you I said I never made an account. All the information that you normally get from every legitimate company was there. I don’t know why they could have not done this from the beginning as every company does. Not a very satisfying experience at all.

Girl friend who wears true sterling siver without problem , has lumps and skin damage on finger in under 2 weeks of wearing a stamped sterling silver ring I’m very embarrassed as it was a gift . It’s absolute rubbish .. won’t go near this shop again ! Would show photo of skin reaction but can’t seem to load it !

Got a ring as a gift for Christmas wrong size contacted company to exchange. Took 2 days to get the address where to return item completely different address than the one given at shipping. Now they have the return item and have not sent out the exchange after paying $10 for exchange and the cost to ship item back.

After wearing this ring approximately 30 times, two stones have fallen out and my remedy is to receive 40% discount on another order? Not good customer service.

I complained about the ring, losing its color and shine. They responded immediately, but have done nothing to fix the issue. I sent pictures and I still have no response. The ring was beautiful if they could just make it right. They said that they would waive the repair fee and give me a 50% coupon. But I still have not received any information on how to send the ring back or how to move forward.

I ordered a turquoise gem ring and the gem is dull now,no shine it doesn’t look nice since wearing it i won’t order from them again not happy how it looks like now

Ring looks good but my wife has worn it for about 2months and the silver coating is coming off!! NOT STERLING SILVER I have pictures but won't let me show them 😕