Serene WesternReviews of serenewestern.com

I ordered a ring 3 weeks ago, and it still hasn't shipped, and havent heard anything from them after trying to get ahold of them. Do yourself a favor and never order anything from this company. I feel as if i lost $100 to a scam.

Ordered ring said it shipped the June 17th and I would get it no later then the June 28th. Today is July 1st no ring and no one will answer the phone . I have sent five emails no answer. I have never had such horrible customer service.

Ordered the first week of June, hasn’t shipped. Tried contacting several times with no responses, horrible customer service.

Please do yourself a favor and NEVER order from this company! It took 2 weeks to receive my ring (mind you it shipped from 2.5 hrs away from where I live). The quality is very poor and depicts a nicer ring on their website than what you actually receive. Customer service is awful. They never respond. My specific rings middle gem was very loose and rattled when worn. Originally contacted on June 13th and it is now June 29th with no resolution on returning it or a refund. I provided video proof and was only offered an exchange or credit for a different item. Even though their website specifically states you can be refunded for a defective item. Bad reviews on BBB and they lie about their Trust Pilot rating. Overall, I feel this company is a scam and more people should be aware of them!

I have been waiting over two weeks for my items to ship, despite being told shipping would take 3–5 days. The order still has not been sent. I emailed the company three days ago and have received no response. This is very poor customer service.

Places order on 05/24/2026. On page it stated 5-7 business days for shipping. Received confimation email right away that order was received. on 06/03/2026 sent an email questioning where order was as it was showing not shipped. 06/10/2026 I sent another email. on 06/12/2026 they sent me an email with a tracing number. Prior to this email they sent an email stating they were sorry and since their items are strongly wanted they were behind I guess. I have been checking this tracking number ever since and USPS states cannot find info on it. I just sent another email today stating I want a refund, which is sad cause I really want this jewelry.

Customer service is a joke. Ordered and paid for 3 rings. Still have not been shipped 3 weeks later. Have asked several times about status and get a vague response say they have received my email and are reviewing it. Have asked for a refund twice and no response. Dont buy from these scammers I am out 165 bucks.

Ordered items 16 days ago that boasted a 5-9 day delivery time. No communication from the company about this error, I had to engage them for an answer. They said items would ship “soon”, which was 5 days ago and according to their own tracking system the order isn’t even ready to be shipped. This order should be free. More importantly, these were for my wife. Statistically speaking I will likely live another 50 years which coincidentally is the same amount of time I’ll be telling people not to buy from Serene Western, weird.