Serene WesternReviews of serenewestern.com

Thought it was actually silver for that price. Do not order from them

I ordered a ring for my girlfriend on the 12th. It says the product and store are in Arizona. I'm in Arizona. It is now over a week and it still hasn't moved since the 15th and for some reason in Chicago. The false advertising that this is an American company when it ships from China is beyond approach but I have contacted them multiple times through email and all I was told is the weather is stopping it from moving. It's sunny and 75 in chicago and has been for a week.

Bad company! Ring looks nothing like picture on site. To small. Want to return but no response from customer service. 7 emails so far. Phone no# doesn't work. Never order again from them . Waste of money . So fake looking. 😡

Terrible company I wouldn’t even give them one star. I wish I would have read the reviews before ordering. They suck, my ring is 2 weeks late and it doesn’t matter now because it was for a birthday. My package hasn’t moved since the 4th and it’s a joke I ask for my money back and they just do a run around avoiding giving me my money. Don’t order from here

Definitely not silver, definitely not real gemstones. My partner bought this ring for me from Serene Western but I immediately had my doubts when he told me the price. So I went online to check. In what world do Ruby rings and Amethyst rings of the exact same cut and size come at the same price? I feel terrible that my partner was scammed like this. It is so wrong.

I wouldnt order from this company. The lack of customer support, communication on thier end just straight up sucks I see why the bbb gives them a f rating. Never received a tracking number paid for fastest shipping cause it was a gift took over a month to show up. Sent email after email no answers to any of those. Finally get the ring set an its nothing like the pics on the website wrong size sent as well.. how they are in business is beyond me. A 5 year old could do better than them. Very displeased with them an if I was you id order else where like antler rings or modern gents SAVE YOURSELF THE HEADACHE DO NOT BUY FROM SERENE WESTERN!!!!!! WORSE COMPANY EVER HAD TO DEAL WITH HANDS DOWN. Today is the 19th of July if that tells how long youll wait they clamp 4 star review from here but thats crap as you can tell by reading everyone's reviews cheap cheap cheaply made an most of the products probably with tarnish or turn different colors im waiting to see. Please dont buy from this company youll thank me by going to morden gents and antler rings

I have ordered one of those rings before and it was good so I bought my wife one for our 5th anniversary I ordered it on June 1 2026 and it took over a month to get it and it was the wrong one and they can’t even be bothered to reply back to my email

Terrible quality and zero customer service. Avoid!I highly recommend staying away from this company. I purchased two rings recently and both are defective. One arrived with stones already missing, and the other one snapped in two after wearing it just once.The worst part is the non-existent customer service. I have reached out via email multiple times to resolve this issue, but I am being completely ignored. They take your money but offer no support when their products fail. Buyer beware!