SelkieReviews of selkiecollection.com

Amazing costumer service!!!

Summer was very helpful and attentive. She made sure I got refunded for an items that were out of stock and never delivered. They were kind and able to issue me my money back for my items!

I have been ordering from this company for years and from their customer service team, to the products they make I have had a lot of good experiences. Even when a delivery doesn't turn out as expected, they are very good at helping to make things right.

Selkie Customer Service never fails to impress me. I've shopped at Selkie a couple of times now, and anytime I've needed assistance, their customer service has been accommodating, friendly and effective. Especially Summer has been a great help. She's professional, fast and solution-oriented. Forever a fan of Selkie; Fashion, shop and people. Always a pleasure!

Buyer beware. The sizing for some of the items, particularly the corsets are objectively wrong. Some garments run 1-2 sizes small and the return process is wildly unforgiving. They will charge you $20 for the initial shipment, then a $15 fee to return. They overcharge for shipping both ways, with the label being marked for an item up to 7 lbs while the garment is only 1lb. I purchased a corset that, according to the size chart, would fit. When it arrived it was comically small. I contacted support, sent pictures, took measurements, and provided a screenshot of the sizing chart to show the discrepancy. Summer from the support team forwarded the request and the company doubled down, insisting that the sizing was correct, despite numerous other customers on Reddit, Facebook, and other social media channels verifying that many items do not match the size chart. Not only that, but some garments are _multiple_ sizes off. For example, someone who wears a small said they had to purchase an item in a large. That goes beyond the forgivable "this item runs small". It was TWO sizes off. This is inexcusable for a company that charges this much for the clothing, the shipping and the returns, and for a company that claims to provide accurate measurements on their size chart. It seems as though I dodged a bullet with Selkie as the quality of the corset was disappointing, and I had no way of knowing that before ordering. The material is papery thin, and the stitching was off. The brand is very influencer-heavy and I now understand it is to cover up poor design, quality, and business operations. I gave Selkie's customer service department the chance to settle this before writing a negative review. I can say with certainty that this company will not be getting anymore of my money and I encourage anyone reading this to think twice before placing an order.

I spent a lot of money on my dream gown: The Silk Organdy Amadeus Shipwreck Gown. But I had plans for it. And was so excited when after months of waiting (ordered back on March 9) it was shipping. I received a small bag in the mail and thought, this can’t be right. Opened it up and the invoice for my $1200 + tax gown was there with a cheap cotton mini dress that doesn’t even resemble the original design. WTF. 🤬. So I texted them and said I expect them to call me Monday about this. Turns out they KNEW. They changed it. And thought it was acceptable to send a $340 mini dress without telling me and that I would just take it. No email, no contact. 6 Months and they couldn't let me know???? Right now I’m so mad that I’d like to set fire to my other dresses and put it online. What kind of company does this??????? *************** Their response only AFTER I messaged them: Hello Laura! Thanks for reaching out! I actually planned to send you an email today. After discussing with our team, I regret to inform you that the production team has made a significant change: the gown has been transformed into a mini dress, and the option to add the Dairy Floral Shipwrecked Tournure is available. Our production team should have communicated this change to you prior to shipping, and I understand how frustrating this situation is. We sincerely apologize for this oversight and any disappointment it may have caused. If you prefer to return the dress, we are more than happy to refund you 100%. However, if you choose to keep it, the price is $340, and we can refund you the difference.

The most amazing shopping experience! Summer was amazing with helping me find the right size to order and was wonderful when I needed to make a slight change after purchasing. I couldn't be happier because when the dress arrived it fits perfectly! Thank you!! The quality and beauty are even better than I had hoped or expected, just absolutely IN LOVE WITH MY SELKIE!

Summer was amazing and extremely helpful