Seadon LLCThe Outdoor Goods Company. Outfitting trailblazers around the globe with products built for the long haul. Adventure Ready. Good Times Always.
Seadon LLC (seadon.co) has 189 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Peter P.
I have been putting my Seadon clothes through their paces for a year through a lot of traveling by air, sea, land, and everything in between for work assignments, adventures, and just normal wear to the coffee shop! I absolutely love their design for minimalism and usability for any purpose. They are comfortable and solid products! ✈️ 🚢 🚗
Consumer
I ordered the wrong size for my shirt in realize it right after I made the order. So I sent an email to let them know about the issue and didn’t think that they will be able to change it within minutes. I had someone reach out to me and get the order changed. I was very happy, and the service was very quick.
Reingard
Ein funktionierender freundlicher Kundenservice. Jacken und Shirts, die begeistern in Style und Qualität. Fantastisch.
Summer
Excellent quality shirt, great feel, and perfect fit/cut (5’6” 130 athletic build). Fits true to size for me (small). I was skeptical about the oder fighting powers of wool at first but Seadon has made a believer out of me. Lots of companies claim a shirt is wool but is synthetic with a touch of wool, and those stink at the end of the day. I wear my Seadon traveler tee for multiple days and it don’t stink. By day 7 I wash it just so deodorant doesn’t buildup. The thermoregulation is awesome, truly warm when wet and i don’t get chilled or overheated like i do with cotton. Plus the healing benefits of wool! Woah! I wear an oura ring and noticed my sleep was even improved! So nice to not have to pack as much when traveling with no way to wash. Great customer service that stands behind their product and values feedback. Worth the price hands down. Quit wasting money on fast fashion synthetics, build a capsule wardrobe with Seadon, you won’t be disappointed
Sue W.
I recently ordered 3 items from Seadon, after liking 2 shirts I’d received in the past. Hidden somewhere in the fine print must be this - “cannot return sale items”. The underwear does not fit; the pants might look good on a clown, and the shirt is far too heavy for warm weather wear. Apparently I’m stuck with these items. Oh, I can send them back for a lot of money “in exchange”. Why would I do business with this terrible company again?? Told them they lost a customer for life. Grrr
Response from Seadon LLCJan 15, 2024
Hello Sue, it seems like all of our 1-star reviews are based on customers who are not happy with our return policy for sales items, which I can share below again: 4. Please note: any shipping fees or charges are non-refundable. Items that are labeled 'Sale' cannot be returned. All Sales items are final. 6. All underwear and socks sales are final and cannot be exchanged or returned. Upon further checking, we emailed you with a free return label anyways, which you did not use. In the future, we highly recommend you check the return policy of any company you wish to purchase from, especially during their sales season. You will find that most will share the same policy of sales items being always final and cannot be returned. Customers receive a great discount in exchange for accepting that the sales are final. The result of an unsatisfied customer wanting a full refund and returning the sales items will cause great harm to any company, hence there are policies in place to protect the businesses. 1. Once sales items are returned to us, we can no longer sell them so we have to cover the cost of the products. 2. Return fees are $10 one way. 3. We get 1-star reviews because of this. We are not Amazon. We are a very small team. We cannot afford to offer free returns for sales items to every customer who requests them, unfortunately. We do not think this review is fair at all given this circumstance, but we wish you all the best.
Rich
I recently purchased three M's Trailblazer Tee’s from Seadon, a company whose business ethos I highly respect. I had no issue with quality, but I prefer my t-shirts to be tight around the neck. These are too loose and expose my traps and upper back. No complaints. This is just personal preference. I couldn’t see this from the product photos. I bought three of these shirts on sale, not realizing you CAN'T return sale items. Um, what? "Final sale" or "Close-out" items? Sure. I never thought to double-check. Had I known, I would've bought a single shirt at full price. I took a chance, believing I could return them. I can't afford to eat over $70. And yet... Not only can I not return them, if I want to exchange them, it will cost me $20 to do so. Um, what? I am super disappointed by this. You can argue it is my fault for not reading the fine print, but not being able to return sale items never occurred to me. To make matters worse, my correspondence with customer service has been lackluster at best. Their response time is over twenty-four hours (at least) and I still can’t get a resolution. As of this writing, it’s been seven days. This is a real bummer, as I like what this company is about. They make quality products. I’ve ordered before and love the M's Traveler Merino LS Tee, which is why I felt safe taking a chance. I tried leaving a review on Seadon’s website, but it has yet to show up. This is very disappointing indeed. UPDATE (12/27/23): After repeated e-mails filled with borderline desperation, I did finally receive a return label. I returned the shirts, but have yet to receive word of a refund. Given the holiday season and high mail volume, this is not unexpected. Will update when I hear from Seadon. My review never showed up on their website. UPDATE (1/11/24): I returned the shirts over two weeks ago and have yet to receive a refund. I was informed in an e-mail on Jan 4 that my refund would be processed that day. I really don't have the words to describe my frustration. I noticed that Carson, the founder, has reached out in the past to disgruntled customers. I haven't heard a peep. Either this company is in disarray or this "neglect" is intentional. It appears I might have to go through the arduous process of disputing the charge on my credit card. I don't enjoy promoting this negative vibe, especially with a company I respected. I reiterate: Seadon's clothing is high quality, and if you know what you want and have no cause to request exchanges or refunds, you'll likely be very happy. Otherwise... Also, they have a tight control on product reviews. My review was never posted to their site. Truly disappointing. UPDATE (1/11/24): After yet another e-mail, I finally received a notification of refund. And just for one last punch in the balls, they charged me $9 for return shipping. No sincere apology from management. No attempt to make things right. Just a nine-dollar kick in the ass on the way out. Thank you, sir, may I have another? Wow. UPDATE (1/15/24): They've refunded my $9 dollar shipping fee. Credit where credit is due. As for Seadon's reply to my review... are you sh***ing me? My major gripe was with your customer service etiquette. I wasn't even expecting a refund. I was only hoping to exchange three shirts for something I would wear. The refund was a nice surprise. I'd planned on reordering to partially compensate Seadon for the lost shipping costs, but was waiting to see how you resolved my situation. Your response to my review seals the deal. I'm finished. I gave you so many chances to keep me as a customer. Also, still don't see my review on your website. Weird.
Response from Seadon LLCJan 15, 2024
Hello Rich, it seems like all of our 1-star reviews are based on customers who are not happy with our return policy for sales items, which I can share below again: 4. Please note: any shipping fees or charges are non-refundable. Items that are labeled 'Sale' cannot be returned. All Sales items are final. 6. All underwear and socks sales are final and cannot be exchanged or returned. Upon further checking, we have already refunded you the order anyways. In the future, we highly recommend you check the return policy of any company you wish to purchase from, especially during their sales season. You will find that most will share the same policy of sales items being always final and cannot be returned. Customers receive a great discount in exchange for accepting that the sales are final. The result of an unsatisfied customer wanting a full refund and returning the sales items will cause great harm to any company, hence there are policies in place to protect the businesses. 1. Once sales items are returned to us, we can no longer sell them so we have to cover the cost of the products. 2. Return fees are $10 one way. 3. We get 1-star reviews because of this. We are not Amazon. We are a very small team. We cannot afford to offer free returns for sales items to every customer who requests them, unfortunately. We do not think this review is fair at all given this circumstance, but we wish you all the best.
Ryan A.
Super impressed with this material and how silky smooth it is! Great quality and easy to wash, excited to see how these pants will handle in the harsh desert here in Arizona!
Diane M.
I ended up having to return two of the three tops I bought and I was sorry to do so. They are of a really nice quality and I loved the colors. Unfortunately the sleeves on the two long sleeved tops were too short for my long arms. I kept the beautiful aqua colored short sleeved top and am enjoying it. In addition to the quality of the tops, I give the company high marks for the ease at which they processed the return.
