Seadon LLCReviews of seadon.co

The Nylon pants where way overpriced for for the simplicity of the product. No liner, very basic. They did not feel good on my skin with no liner. I sent them back. No problem. The company returned my money.

I couldn't be more pleased with the customer service. The shirts are wonderful and when something goes wrong, the customer service is the best. I bought two shirts, one for me and one for my husband to use on a vacation. Unfortunately, I ended up having two shirts with little holes in them. Mine happened before I received it and my husband had worn his for a couple of weeks while we were on vacation before he noticed the hole on the back of the shirt after we had returned home. My shirt had been replaced before we left. Yesterday I wrote about my husband's shirt, sending a picture of the hole. I didn't expect that one to be replaced, since we don't know when the hole showed up. But they're sending us another replacement. And that is what I call excellent customer service. I'll surely be buying from them again in the future.

I received a response from the owner of Seadon and he apologized for the issues I was having with their customer service. He completed the exchange I'd originally requested and now all is fine. I did mention, though, that Seadon needs additional ways to get a hold of customer, other than just via email.

ordered a month ago. order still hasn't arrived. customer service terrible as all they do (when they bother to respond at all) is resend the tracking information im already looking at telling me my order hasnt moved for a month. Having contacted the courier and provided them the tracking information myself ive been told they have no record of the order at all.. so seadon have my money, my order doesnt seem to exist and nobody at seadon will now respond to me. Edit: was finally refunded a month later after posting on here after numerous attempts to resolve through an unresponsive customer service. Still not sure what happened to my order, or if it’s ever actually dispatched as courier was adamant they never received it. Won’t be using this company again.

1-Star: I received a pair of pants that were defective upon arrival (simple main snap failure, not a big deal but it renders the pants unusable). I contacted Seadon with pictures on the day the package arrived. After no responses, I emailed Seadon a week later. Still no response and that was near a week ago too. Is there any way to actually get in touch with Seadon? Edit: After posting this, someone from Seadon got in touch with me and apologized about the lack of communication. They had a new pair of pants sent out the next day and it just arrived today. Evaluating the product itself, right now I think 4/5 is a fair assessment, with a point docked for the initial failure of the same product and for the inability to establish communication with Seadon. I like the guys over at Seadon and I like what the company brings to the table. I'm hopeful, based on the conversation I had with them, that these communication / fulfilment issues are going to be a thing of the past. I'll very likely find out as I order more Seadon products for upcoming adventures.

I visited South Africa recently (during their spring) and experienced weather from the low 50’s to upper 90’s. I exclusively wore woolen shirts and the ones from Seadon performed perfectly! I wore each of them at least 4 times and they kept me warm as well as cool and dry depending on the weather. They were breathable, truly odor resistant (and I sweat a lot), comfortable and took up minimal room in my suitcase. I am a believer! I travel a lot and wish I had known about them sooner. I will not travel without them anymore! Seadon’s customer service is top notch as well. They responded quickly to me when I had a question.

Had to make an exchange and the owner responded quickly and overnighted our replacement shirts just in time for our cruise. Thank you, Carson!

Nebulous sales that results in cancellations and non deliveries. Company has decent products. However, they cannot get their act together at all. Previous sales, I purchased the pants. Got cancelled. Ordered again and got cancelled again, although the item shows avail in website. Last sale on 4th July. Ordered 2 items. The pants , which is preorder, got canceled again. The t shirt, which was over a month ago, hasn’t been shipped yet. Support staff wasn’t the most helpful ones at all. Cancelling both items now. Buy at your own peril - a follow up, after this was posted. The CEO wrote to me apologizing, the poor response & delivery was supposed to b due to some logistic issue. Finally refunded the full order and sent a free gift.