Seadon LLCReviews of seadon.co

This is not the first time I bought something from Seadon. The last time before that was in October 2025. I received an email from them, stating that two of the items that I ordered were sold out, even though I was able to order them on their Shopify website. Satisfied with the clothing that I had nonetheless received, I pledged their Gale V2 jacket on Kickstarter and was met with disappointment FOUR months later. The original plan was that they would send out the jacket at the beginning of December 2025 and we would receive it before Christmas (Guaranteed Delivery Before Christmas — or You’ll Get a Full Refund). I filled out the survey I received a week later than expected, but still in time, because I was waiting for Carson to provide information on the sizing. This slight delay was the catalyst that did not inspire confidence in the campaign. On the 18th of December, we received a new status update on jackets shipped to the EU. Seadon's EU fulfillment system could not be reconnected in time, so people in the EU would receive their jackets after Christmas. Carson mentioned that they did not receive any response or confirmation for over a week. Now onto update #9, four days later. We finally receive the news that EU orders are expected to be delivered in early January. When people in the comments section were asking where their jackets were, they received no reply from Carson. Update #10 is posted nearly two months later, on the 2nd of February 2026. Among other things, Carson promises to "plan more frequent public updates during fulfillment". On the 14th of February I still had not received anything and I sent them a message on Kickstarter asking where my shipment is. Half a month after my message, on the 1st of March, Carson provides us a dedicated email for support. So what happened when I sent them an email there, after neither having received any response nor the jacket? They "under-forecasted certain colors and sizes", and after nearly four months of waiting I discover that my size L navy jacket was NEVER shipped. Remembering my previous experience with them, I ask them why their website still states the jacket in my size and preferred colour was still in stock and could be added to the shopping cart. Their reply: "We also recently experienced a website issue where some out-of-stock items were not updating in real time". You cannot tell me this is a recent issue, when five months ago the same problem was still occuring. All in all, this has been an enlightening experience and I will be sure to never spend my money on Seadon products again.

Dishonest retailer They show a 35 day return policy before you buy. However if you try to return a product they send you a different policy stating that they don't take sale items back. This is counter to whats on their website, the product page, and the checkout page, which all list a 35 day return period with no callouts about return exceptions

I ordered 2 merino wool shirts. As I put one on for the 1st time after washing my finger immediately went through the wool in the middle of the shirt. I immediately contacted Seadon with a photo of the hole and requested a replacement as their warranty states that they would if it was a quality issue. They only offered me a $20 discount off another purchase. I told them this wasn’t logical to purchase another shirt with a discount because the 1st one failed in quality. Their failed customer service in providing a replacement for failed quality is a huge disappointment.

Wow, I am happy for fellow reviewers who had a positive experience with customer service and this company. But that was not my experience. I attempted to buy two women's tops. A week after purchasing I hadn't heard anything about my purchase. So I reached out via email. The company responded that the items I had ordered were out of stock and I could purchase something else from their inventory instead. There was nothing else that I wanted so I asked for a refund. SILENCE, no response. I attempted more follow up emails to no avail. There is no phone number and customer service for actual help. I ended up submitting a dispute with my credit card company and they reimbursed me and handled the problem for me. Very poor business practice!

I would give negative star if possible. I have been waiting for over a month for my money to be returned to me. They have the product returned. This was after it took weeks to get a hold of anyone for return instruction. I wouldn’t trust them. Likely a bit of a scam company.

I wish I had read these reviews before ordering 3 shirts for $200 that I will not be able to use, cannot return, and cannot even work with them in any way because (as the other reviews note) their customer service is extremely rude. It's not worth the battle, just a $200 lesson learned about a terrible company with a dishonest product (they sent me small-for-size, extremely thin, tight base layers that you would never wear without something over them like a sweater). I may eventually have a use for that, but do not presently have any plans for which another base layer would be useful. These were advertised as stand-alone shirts to wear as regular clothing.

I have not bought a product from this company but I have dealt with their marketing department. They are rude and argumentative. I would not trust that the customer service or quality of the product is any better than they are. EDIT: A no point did I accuse anyone of being a "nazi", or even use that word. Seadon was intentionally being passive aggressive and trolling commenters in order to farm engagement on their advertising post. Disgraceful behavior. Focus on making clothing.

Ordered and changed my mind about sizes. Emailed Seadon to cancel the order or change sizes, if possible. Around 4 hours later after my email, I received an email stating that my order is ready to be shipped. Tried contacting them on Instagram, Messenger chats and Whatsapp. No reply. Couple hours after the shipping email, received a reply to my order cancellation email saying that it isn't possible to cancel because my order has already been fulfilled. Was given the option to either exchange or return. Requested for a return label and no reply after 4 days. Good products, yes. Absolutely horrid customer service, also yes.