Seadon LLCReviews of seadon.co

I ordered the wrong size by accident. The customer service people made it easy to exchange. They kept in touch in a timely manner and I feel they did everything to help me get the correct size. The shirt is of wonderful quality. I will definitely order from this company again.

I ordered 2 merino wool shirts. As I put one on for the 1st time after washing my finger immediately went through the wool in the middle of the shirt. I immediately contacted Seadon with a photo of the hole and requested a replacement as their warranty states that they would if it was a quality issue. They only offered me a $20 discount off another purchase. I told them this wasn’t logical to purchase another shirt with a discount because the 1st one failed in quality. Their failed customer service in providing a replacement for failed quality is a huge disappointment.

I love the feel of this clothing and I am so excited to take it to Alaska with me, making it easy to lack light. I received part of the order in a forest shipment. Reviews has said that things ran small but I found that they were true to size. Because there was an item that was out of stock, I replied to an email to ask if I could adjust the sizes. They worked with me and it was SO easy to make the changes. Items shipped quickly, product is amazing and communication was perfect. I’m so impressed!

Great products and easy return with good communications on an item I mis-ordered.

Wow, I am happy for fellow reviewers who had a positive experience with customer service and this company. But that was not my experience. I attempted to buy two women's tops. A week after purchasing I hadn't heard anything about my purchase. So I reached out via email. The company responded that the items I had ordered were out of stock and I could purchase something else from their inventory instead. There was nothing else that I wanted so I asked for a refund. SILENCE, no response. I attempted more follow up emails to no avail. There is no phone number and customer service for actual help. I ended up submitting a dispute with my credit card company and they reimbursed me and handled the problem for me. Very poor business practice!

Excellent customer service! I also love the product! I ordered two shirts. When one of the shirts I ordered suddenly became unavailable in my size, they personally reached out to let me know and to offer an alternative. They worked with me to then order another shirt for my husband instead since I loved mine so much. Shipping was quick. Communication was excellent.

Despite a slight error in shipping, the customer service representative actually reached out to me first and has informed me of the situation. After, the representative decided to tackle the situation by pushing my order to be sent out to the right address and continuously informed me of updates along the way. Finally, leading to the arrival of my order. Truly a wonderful team that cares about their customers and will always answer questions that the individual may have. I will not hesitate to make purchases again! Additionally, the quality of the shirt is well above average and fits well. For anyone purchasing Merino wool, this is a great site to check out.

I would give negative star if possible. I have been waiting for over a month for my money to be returned to me. They have the product returned. This was after it took weeks to get a hold of anyone for return instruction. I wouldn’t trust them. Likely a bit of a scam company.