Seadon LLCReviews of seadon.co

I received part of my order, but two pieces were missing even though I was charged for the full order. I contacted the company and they advised those two pieces were out of stock. They offered to exchange for another product or to issue a refund, but my two star review is because those items are still listed on their website as available. They should update their available inventory on their website so people aren't ordering products that are out of stock.

This is not the first time I bought something from Seadon. The last time before that was in October 2025. I received an email from them, stating that two of the items that I ordered were sold out, even though I was able to order them on their Shopify website. Satisfied with the clothing that I had nonetheless received, I pledged their Gale V2 jacket on Kickstarter and was met with disappointment FOUR months later. The original plan was that they would send out the jacket at the beginning of December 2025 and we would receive it before Christmas (Guaranteed Delivery Before Christmas — or You’ll Get a Full Refund). I filled out the survey I received a week later than expected, but still in time, because I was waiting for Carson to provide information on the sizing. This slight delay was the catalyst that did not inspire confidence in the campaign. On the 18th of December, we received a new status update on jackets shipped to the EU. Seadon's EU fulfillment system could not be reconnected in time, so people in the EU would receive their jackets after Christmas. Carson mentioned that they did not receive any response or confirmation for over a week. Now onto update #9, four days later. We finally receive the news that EU orders are expected to be delivered in early January. When people in the comments section were asking where their jackets were, they received no reply from Carson. Update #10 is posted nearly two months later, on the 2nd of February 2026. Among other things, Carson promises to "plan more frequent public updates during fulfillment". On the 14th of February I still had not received anything and I sent them a message on Kickstarter asking where my shipment is. Half a month after my message, on the 1st of March, Carson provides us a dedicated email for support. So what happened when I sent them an email there, after neither having received any response nor the jacket? They "under-forecasted certain colors and sizes", and after nearly four months of waiting I discover that my size L navy jacket was NEVER shipped. Remembering my previous experience with them, I ask them why their website still states the jacket in my size and preferred colour was still in stock and could be added to the shopping cart. Their reply: "We also recently experienced a website issue where some out-of-stock items were not updating in real time". You cannot tell me this is a recent issue, when five months ago the same problem was still occuring. All in all, this has been an enlightening experience and I will be sure to never spend my money on Seadon products again.

Outstanding customer support. Small defect on an item purchased via Kickstarter. Team responded promptly and replaced the item, no questions asked and without any fuss. Delighted with the now replaced item (exactly as described) and will be purchasing more clothing from them in the future.

Their products are wonderful—travel staples for me. My family is now receiving their products as gifts, and are thrilled with them. The merino wool shirts are top-notch. When there was a problem with an order, customer service worked diligently to resolve it for me. Very satisfied customer.

I've backed three Kickstarters so far with Seadon and have been thrilled with all three. Communication is great and the rare issue is handled quickly and professionally, couldn't ask for better resolutions. I've got my family sporting Seadon gear now too and they all rave about it.

Dishonest retailer They show a 35 day return policy before you buy. However if you try to return a product they send you a different policy stating that they don't take sale items back. This is counter to whats on their website, the product page, and the checkout page, which all list a 35 day return period with no callouts about return exceptions

Had a problem with a jacket they took care of it right away. Really a great company to work with

A quick note to say that I am very satisfied with the quality of the gear I have received from Seadon so far; they put great detail into the design, quality, and craftsmanship. Very happy about my EXP pants! I have looked into many other things in the past months, and they have delivered quite comfortable, durable, and nice gear (very lightweight and a nice touch). I had some interactions with the service crew, and they have resolved quite nicely, and to the best of their abilities, the little quirks that have happened along. Overall, great job all around! Seadon has secured a loyal customer. Keep up the great work :). Best,.. Piotr