BC
Difficult or Impossible to contact re: warranties or replacements (10/27 UPDATE INCLUDED)
1-Star: I received a pair of pants that were defective upon arrival (simple main snap failure, not a big deal but it renders the pants unusable). I contacted Seadon with pictures on the day the package arrived. After no responses, I emailed Seadon a week later. Still no response and that was near a week ago too. Is there any way to actually get in touch with Seadon? Edit: After posting this, someone from Seadon got in touch with me and apologized about the lack of communication. They had a new pair of pants sent out the next day and it just arrived today. Evaluating the product itself, right now I think 4/5 is a fair assessment, with a point docked for the initial failure of the same product and for the inability to establish communication with Seadon. I like the guys over at Seadon and I like what the company brings to the table. I'm hopeful, based on the conversation I had with them, that these communication / fulfilment issues are going to be a thing of the past. I'll very likely find out as I order more Seadon products for upcoming adventures.
Response from Seadon LLCOct 28, 2023
Hello BC, thank you so much for taking the time to update the review. I really appreciate it. We are such a small team and Andric (our main customer support guy) had a serious injury that prevented him from working, so I had to play catch up with the customer inquiries during our peak season. It's not an excuse but I just wanted you to know that we try our best to always serve our customers with their ideal solution. Anyway, I am sure you will have many adventures with your new Helios Trail pants. Thank you for your support. Have a great weekend! -Carson, Founder




