SchlageReviews of schlage.com

Exact same thing as the other people on this site who bought Schlage locks. I bought two. Every month or so they just don't work. You replace the batteries. It works for a little while and then stops working. I am extremely frustrated with customer service. They demand so many pictures and troubleshooting and answers to questions. Just to tell me they will only replace the locks with the exact same ones and also won't refund my money. What a scam.

We installed Schlage handles & locks on our doors when we moved in 12 years ago. The moisture and sun eventually had the outside handles looking bad. I contacted Schlage and found out they have a lifetime warranty so they sent me replacements for free! Was surprised since the only problem was cosmetics. Since then, I went to buy more for the other doors that had Baldwin locks. Baldwin was going to charge me to replace them. Schlage stands behind their product.

I purchased two Schlage keypad locks one deadbolt and one lever at Ace Hardware. After installation, the deadbolt didn't work properly. I contacted Ace and they instructed me to contact the company to make a claim and get a replacement. I submitted a claim - I didn't see their email reponse for a few days so they marked my claim as resolved. I requested the claim be reopened and they required I schedule a call with a tech support person to move forward which I had to schedule almost two weeks out. They confirmed by email that my claim would remain open until my scheduled call. Then after a week they notified me again that my claim was resolved. It's now been 6 weeks that I don't have a properly functioning deadbolt for my front door - can't put the old key deadbolt lock back because we had to drill out a larger hole. I don't want to spend another $150 with this awful company. I paid more thinking I was getting a reliable, quality product. With all to deal with living on the edge of a fire zone, dealing with Schlage has been beyond exasperating.

Dad was having a medical emergency and the lock totally timed out and wouldn’t let me inside. We had the smart version, and there was no way for me to get inside to access a phone to dial 911. I could hear my mom screaming for help but was helpless to do anything. He died. Maybe that extra couple of minutes it took me to go to the opposite side of the house and back to the other when I got inside could have saved his life, who knows. After this, we requested locks that weren’t ‘smart’ and didn’t need wifi or a signal connection (the other ones apparently didn’t either but here we are). Yeah, they don’t work either and time out literally the same, and won’t open if you don’t let them fully unlock, it times out the lock and you have to put the code in. The slightest pressure on the door before it’s completely open makes the locks freak out and just not work. The absolute WORST LOCKS EVER. And company doesn’t give two rats about you or your problems. Don’t buy. If I could rate zero stars I would.

Have had this brand of door handles/locks for years. Purchased two new sets for two new exterior doors. Had an issue with the deadbolts not fitting the ornamental bezel. Sent multiple emails in to customer service and called three different times and was on hold over two hours and just gave up. Email response over a week later and none of my questions answered. A generic reply from Katie. I sent a reply and the next email received was that my “customer service question was resolved and my ticket closed”. They did absolutely nothing. Katie might even be AI as the response was generic. Beyond terrible and a learning lesson for me to skip this brand moving forward. Zero effort in customer service. Embarrassing!

Do NOT Buy a Schlage Lock – Worst Experience Ever! I can't express enough just how deeply frustrated and traumatized I am by my experience with Schlage locks. This has honestly been the worst product experience I have ever had in my entire life, and I wouldn't wish it on anyone. Buyer beware! Over the course of 8 months, I went through five of the same Schlage lever locks. Each one malfunctioned in some way, and I’m beyond frustrated with the constant cycle of buying and returning defective products. Here's a breakdown of my experience: The first lock malfunctioned almost immediately. I returned it and bought a new one, thinking it was just a fluke. The second lock lasted only five months before it stopped working too. At this point, I had to reach out to customer service, which was a complete nightmare. Every time you call, you're forced to wait 45 minutes minimum just to speak with someone—if you're lucky enough to even get through! And when you finally do, they just direct you to the warranty team, which can only be reached by email. The warranty team is a joke. It took at least two weeks for them to reply to each of my emails, and each time it felt like I was talking to a completely different company with zero regard for customer service. They eventually sent me a replacement lock that didn’t work at all. So I had to buy another lock just to have something functional in the meantime. The third lock lasted two weeks before it stopped working as well. At that point, I was completely fed up. Finally, after a long struggle, the warranty department agreed to a refund. I had to send back my original lock and their faulty replacement. But this didn’t end there. They sent me to yet another company for the refund process, where I had to create a profile, wait for approval, and then receive an email from Citibank to process my refund. This process was incredibly complicated and time-consuming. After I submitted my bank info and received a confirmation that everything was successful, I was told days later that the refund was rejected. I double-checked my info, and I know for a fact it was entered correctly. I even tried PayPal and faced the same issue—Citibank kept saying my info was wrong, which was completely false. Now I’m left trying to get the refund through my debit card option, which they claim is instant, but I’m still waiting. Schlage’s customer support is an absolute disaster. I cannot stress enough how terrible the service is. It's clear they prioritize advertising and fake reviews over actually providing a functional product and customer service. I own multiple rental properties and have locks from other companies like Kwikset and One Key, which have worked just fine—no issues at all. I thought Schlage was supposed to be the best, but clearly, it's just a marketing gimmick. I'm beyond disappointed and completely traumatized by this entire ordeal. Do yourself a favor and avoid Schlage at all costs. If you don’t believe me, just try calling their customer support and see how long you’ll be on hold. Never again will I buy anything from Schlage.

Schlage Encode Plus. Just over a year old. Batteries were low. Put fresh batteries in. Worked for a day then stopped working. Updated firmware, factory reset, did all the things recommended by Schlage. No display, no sound, no lights. Cannot do reset or anything, has fresh full voltage batteries. Emailed customer service with pictures. Reply-Because of the volume of inquiries, this can take between 5-10 business days to respond. 16 business days later, still no response. (Canada)

Schlage customer service is a joke and so is their warranty. The business where I purchased my handles from told me about their lifetime warranty. My handleset on my front door was discontinued so I went with the closest match. I asked for a satin brass finish instead of polished brass. The original rep Mark told me it would not be an issue. He was kind and helpful. When I was switched over to another who would handle my order, she was rude and difficult and refused to change the finish. I am not sure why that would matter since I sent in pics and documentation. I will never purchase their garbage product again. My sister is building a new large home and I told her to go another route. My interior handles were Titan and they replace every door without issue and also changed them to satin brass. They were prompt and professional and I had my hardware within 10 days. SCHLAGE REPLACEMENTS WERE TERRIBLE QUALITY. DO YOURSELF A FAVOR AND RUN!!!!