Kenneth H.
Quality product; process of accessing Customer Service is terrible.
Actually, it seems that the product is very well made. However, the instructions refer to User Codes and a Program code, but instructions not clear regarding the purpose or use of program code; so, I called customer support. Here is where things headed south unnecessarily. This line gives absolutely no indication of estimated wait times (like real companies); nor is there an option to receive a call back when a rep is available. I was on hold for just under an hour with no hint of how much longer. Eventually, I spoke with and delightful, helpful agent who answered my question very quickly and professionally. He noted the source of my confusion, which I suspect will not be addressed. He also apologized for the system giving no anticipated wait time, nor options for a call back; stating that he has raised this issue in the past, but it goes unaddressed: WHY, this is 2023!!! In conclusion, the Schlage Keypad Deadbolt I purchased seems like a fine product; their instructions could have been clearer regarding the purpose/use of Program Code; the phone prompt system used to connect to a customer service rep is outdated, inadequate, and frustrating; once I FINALLY navigated the obtuse, irritating, unresponsive phone prompt system and eventually spoke with a customer service rep, he was a very helpful, knowledgeable employee in the United States who spoke English... a refreshing end to earlier frustration.