SchlageReviews of schlage.com

Purchase their most expensive Encode Plus home lock because of the advertised tap to enter function with using a iPhone or Apple Watch. Installed lock in under an hour. Have spent 16 hours attempting to utilize the above function only to find out I will need to purchase an Apple TV or Apple HomePod which was never stated by the advertised information or store salesman. I could have purchased a lock at half the price with the same function I have now. A combination door lock. The customer service was worthless. Told me to uninstall the lock and return it if I still had my receipt. This false advertising of the tap functions need to be brought to future customers attention so they can make an educated decision and not be mislead.

Horrible company. Horrible customer service. Do not touch with a ten foot pole.

Would be minus one if possible. Bought a Schlage Encode Plus a lock for over 400 euros. But the part that mattered the most (the bolt itself) wasn't in it. I've bought it in december, and till now no one can send the part that is needed. Schlage told me you need to go to the international page as they cannot do anything for dutch customers. The international page never responds. I never seen such a bad customer service and would never buy something from them again. Feels like a scam, which is odd for such a big company.

I purchased a Schlage lock set from Amazon. It broke during installation, but Amazon did not offer an option for replacement or refund. I had to go directly to Schlage. The process wasn't exceedingly bad, but it was by no means easy. Here's the kicker - they required the broken lock to be returned to them AT MY EXPENSE! That's my definition of poor customer service.

The customer service is asking me to disassemble my electronic lock to tell them the color of a wire. Maybe that’s ok but they don’t provide explicit instructions, just a vague picture of a wire. No reason to count on their warranty. Used to be the best company. Sadly now garbage.

Bought a Schlage FE595 electronic lock last year at Lowes. We have followed the instructions to the letter but have never been able to change the personal code. We are seniors, and this has been very frustrating. In a medical emergency last week, we had to give house cleaners our combination. Now, for security we need to change the code, but it is impossible. We contacted customer service & as of yet, no response.

I have had a keypad lock for several years. It one day, wasn’t working correctly so I contacted the company. They verified I bought the lock and immediately sent a new lock without any hassle. It came quickly and I was very pleased with the customer service and ease of resolving the problem.

Bought a Schlage handle and deadbolt from a local locksmith (brick and mortar store). They have been in business for 45+ years and sell Schlage, have displays, etc. The reputable door installer did his best to make the deadbolt tight in the handle. It wiggles when locking and unlocking. He tried and we tried with advice from Schlage, but to no avail. Schlage told us there is no warranty because we did not buy it from a recognized dealer, in other words, a big box store. If someone sells your products for that amount of time and you are willing to supply them, stand by your warranty. Which was included with the handle and deadbolt ! Never ever a Schlage, again !