SchlageReviews of schlage.com

VERY POOR QUALITY, AND EVEN WORSE CUSTOMER SERVICE! BE WARNED!!! We have a front door digital lock with keypad and keyfobs instead of a key, model Schlage S-480 The front plastic surface has developed cracks in the plastic (not even where we place our fingers for the code). According to a quick google this is caused not by finger presses etc but by the sun or external elements. When I contacted Schlage, their immediate response was: 1) Caused by the customer (even though I stated the cracks we not in the same area) 2) The exterior lock should not be exposed to the external elements.......hello? Its an external lock for a front door, you do not fit these on internal doors. Either (Jess) the customer services representative is short of a few brain cells, or she thought I was, and tried to BS me. Anyway she didn't respond to this when I questioned this point, but just stated she could not help me. Unfortunately this is a typical importer of cheap rubbish to Australia with poor customer service. Don't waste your money with Schlage / Allegion Australia, go and buy from a reputable brand like a Samsung digital lock or Philips etc etc. I can't leave zero starts, but if I could.....

I am so tired of not being able to connect to the WiFi. We own a rental company and we are constantly having issues. Looking for a another lock to use.

I am extremely disappointed with Schlage and their so-called lifetime mechanical warranty. A mechanical lock should always work with the physical key or the thumbturn, even if the batteries die. That’s the whole point of having a mechanical backup. But our Schlage Sense lock completely failed on the mechanical side. The thumbturn is extremely hard to rotate, as if something is grinding or getting stuck. The physical key doesn’t open the lock at all, no matter how many times we tried. If the key can’t operate the lock, that’s clearly a mechanical failure, yet the customer care representative kept insisting it’s “not a mechanical issue,” which makes absolutely no sense. They refused to acknowledge the problem even after explaining that the lock will not open with the key, which is the most basic function any mechanical lock should have. For a brand that advertises reliability and lifetime mechanical coverage, this experience has been extremely frustrating. I expected better from Schlage. If this is how they handle warranty claims, I would not recommend Schlage products to anyone.

You could never get through on the toll-free line that rings four times and quits ridiculous My lock will not connect to the internet I change batteries and I can't get it to reconnect nobody answers the phones ridiculous

Schlage is the worst of the worst. I made the sad mistake of buying 10 Schlage wifi deadbolts. They are going into the garbage. They don’t work. They have needed firmware updates for a year, but they have not been able to update and Schlage has no idea as to how to fix the problem. Also, the locks say that they are locked when they are unlocked and that they are unlocked when they are locked. And, to make matters worse, Schlage does not have technical assistance. The only thing they have is a form that you fill out. They will mail a reply after five to ten business days. Schlage does not provide a phone number or a chat for technical assistance. If anyone is stupid enough to want Schlage wifi deadbolts, you can get them out of my garbage.Schlage is obviously a company that could not care less about its customers.

I purchased three Schlage Sense Smart Deadbolts because I trusted the brand and needed reliable remote access for my rental properties. Instead, all three locks suffered the same critical flaw: when connected to WiFi, the batteries drain rapidly and the lock shuts down completely — leaving guests locked out with luggage and me scrambling to fix emergencies across time zones. I’ve spent hundreds in replacements, labor, guest refunds, and stress. I opened a support ticket, was promised a response within 24–48 hours… and then heard nothing for more than three weeks. Phone numbers lead to automated loops with no help and no humans. A smart lock that can’t stay powered — and customer service that won’t respond — is a deal-breaker. I strongly recommend looking elsewhere before investing in Schlage products.

Installed the Schlage Ease S2 on our front door and the finish on the keypad cover started bubbling/peeling after normal outdoor use in full sun. Support confirmed the Ease S2 only has a 2-year warranty for finish. Really disappointed with durability and the warranty coverage. Wouldn’t buy again.

I contacted the company with a 8 year old Camelot handleset. It had become hard to open the door from the outside. When I took the set apart it was clear that some of the internal part were close to woren out. The company promised limited lifetime warranty. They lived up to the promise and sent me a new set.