SchlageReviews of schlage.com

Schlage keyless entry used to be good. Customer service was great. After buying 3 new ones in which one is already having issues and then an older one quit working and key won't open it I have called and tried messaging Schlage. 2 hours and multiple attempts and no customer service. They may have been bought out or something as it is not the same company quality or customer service. No more Schlage for me.

Will NEVER buy or deal with Schlage again. Had a smart lock installed less than 3 years ago and it does not work with my iPhone. We have spent many times calling Schlage and they cannot get it to function. Obviously, in my opinion, when the company cannot get it to function properly or even know why it is not working properly, you should NEVER deal with them.

We've had Schalge locks for years and years. Each time we needed a replacement, we went back to Schlage because with our first lock, we had excellent customer service....problem resolutions in minutes. Times have changed, and you can no longer speak to anyone. So our broken lock under warranty was not resolved for WEEKS! Yes, they eventually honored their warranty....but the replacement lock was missing parts. I'm to understand it would take at least a week for them to process that request, and we are pretty sure it will be denied because I have no receipt for the replacement lock - which is a requirement to place a claim. The replacement lock is an upgrade - which you would think is a good thing. However, it is requiring more from our wifi than the older lock did. We may have to amp up our internet just to use this new lock! They have made a joke of customer service - which is really too bad, since they once were such a trustworthy company. This will definitely be the last Schlage lock we will have.

Now this review pertains to the Canadian portion of the company. Had my keyed deadbolt door knob combo for 22 years. Had a problem with the latch throw. Sent pictures and Noah the customer service representative sent me a brand new combo set. They stopped producing my 22year old model. They stood behind their warranty. Thanks again Noah for taking care of this. Rob Perry

I have a Schlage smart lock that stops working. I changed out batteries 2 times, called customer service and emailed them and got no response! 2 weeks later they called and asked if it was working yet and I said no!!! At that point he said he would email me some paperwork to fill out to receive a new one and weeks later I still haven’t received a email nor lock!!!! Their customer service is HORRIBLE!!!! This is the last Schlage lock I will buy. Removed the Schlage lock and purchased a KWIKSET….

I have a $250 smart lock in an Airbnb that is stops working in the middle of guests' stays. Their customer service is very difficult to get ahold of, as you need three pictures of the lock before you can even talk to a rep. They text you a support number, but there is no way to reference it when you call back, so you have to start the process all over again. I finally got support to give me an email address so I could send pictures and videos showing the lock not working, but the only reply I received back was a notice that they disabled that email address. This is the last Schlage lock I will buy.

My lock went dead and there is no customer service whatsoever. I have been on the phone for times waiting up to two hours (they said it would take 20 minutes) with no one ever answering. If in PM they put you on hold and there is not even an option to call back. Once I got someone and they had me fill a warranty form. It came back and said they would contact me in 24-48 hours - three days later and no contact. It is the worst customer service I have ever seen. Do not buy Schlage.

I would give them ZERO STARS. They won’t answer their phone and say it’s a ten minute wait. I stayed on hold 3 times for nearly 2 hours each time. No one ever picked up the phone. Why did I wait so long on hold - I continued working.