Manufacturer of lock sets, deadbolts and lever locks in a variety of finishes and levels of security.
Schlage (schlage.com) has 83 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Claim this listingHome Improvements
Excellent
Home Improvements · Fayetteville, Tennessee
Excellent
Home Improvements · West Palm Beach, Florida
Excellent
Home Improvements · Bradenton, Florida
Excellent
83 approved reviews, newest moderated first
Adam T.
My keypad deadbolt failed after 5 yrs. Schlage did replace it for free and was helpful. The replacement had a defective part right out of the box, so I switched that part out with one from original lock. But after 2 glitches with this brand I probably wouldn't buy from them again.
fatjerry
Warranty, they will have answer the phone, tried 4 times, each time waiting over 45 minutes. I even completed the auto link they sent and got a case number, but never talked with anyone or got my issue corrected
Jeffrey
Schlage Z Wave Plus - batteries worked but lock did not retract. Sent a video and programming code, and had a new one shipped out the next day. Just EXCELLENT service!!!
Benjamin
Defective products that the manufacturer doesn't want to stand behind. They will take every step necessary to deny their issues. Now that I am finally a homeowner I am dreadfully disappointed in the new quality of Schlage. I will not be buying it ever again.
Frank Z.
Great Product for the price. Satin finish for my front door My neighbors really like it and told me so. level handle works well with older people. Deed bolt makes me much safer very easy to install, this was a replcement lock set.
Mick M.
I sent an email to their support line; the Schlage wi-fi adapter for my Schlage smartlock was not very smart, and could not connect to my network. No response from Schlage two weeks later. I have over $400 invested in Schlage products, but I cannot unlock my door remotely. I can see by the other reviews that Schlage customer service is a joke. Unfortunately, I chose Schlage and they won't help me.
Cheryl
My encode keyless lock failed to unlock and we had no way out of first floor but ended up going through our basement after a number of attempts to re set. Put new batteries in, etc. this happened at 2:30. This is now my 3rd attempt to call and I’m now on hold again and no pick up. 3 hours later. I wanted a Baldwin and should’ve gone with my gut. Horrible customer service
Brad
StAY AWAY!! If you ever have trouble with your lock and guess what you will. It’s impossible to ever speak with anyone. They don’t respond to emails and they NEVER pick up the phone. I have remained on hold for over 40 minutes on 3 occasions with no response. Absolute worst customer service I have ever experienced. I will never buy a Schlage lock again.