SchlageReviews of schlage.com

Love the Schlage experience. Used them for years and happy to come back time and time again whenever new locks are needed

A call to replace a broken spring in a 5 year old lockset,generated a FULL replacement with a beautiful nickel handset,complete with a warranty.I am very impressed with Schlage customer service, and have spread the word to whoever has ears

Excellent! I install Schlage smart locks all the time and I recommend them to my customers because I know they work and work well. And if something does happen their customer service and support team are top notch. If you’ve never installed and set up a smart lock leave it to a pro to install and set up for the best results.

Terrific customer support

We have owned the Schlage Encode lock for about 8 months now and it has worked seamlessly with our short term rental property management platform. The customer support has been outstanding. Our wifi changed and we needed to update the lock. We called customer support and Tan was super patient and effectively walked us through the process quickly and efficiently.

I have purchased many, many Schlage locks and door knobs. From the WiFi encode door locks to standard exterior door locks and deadbolts to multiple interior door knobs. I have several short term rental units and every exterior door is equipped with an encode deadbolt and all the interior doors have Schlage knobs. These are the only brand of door knobs and locks I trust for high traffic use and longevity. The programming of the encode is seamless and very user friendly even with little to no previous use. The passcode can be added, changed and deleted remotely as well as accessed while you are away from the lock. This makes it a true blessing in short term rental units when you have a new booking and need to add an access code. The app also allows you to share the access code which the guest with instructions on how to use the lock once they arrive. This saves from having to have keys in a lock box, texting instructions on where to find it and the ever popular “lost keys”. No more keys to leave behind to get lost saves from having to call a locksmith to rekey all the locks or having to make a trip to replace door locks time after time. On my home I never have to wonder if I locked the door after leaving. Just simply open the app and check. Yes I personally have 4 encode locks at my home. If ever I am away and I need to let someone in I can also remotely lock the lock and never have to give out a code to someone I don’t need to have permanent access to my home. And I absolutely love the option to put a time frame on any and all access codes to only allow use for certain times or days. Now no more worries about the house Keeper getting in, the neighbor putting that package inside the front door. You can also see when the kids get home from school. I absolutely love the quality and durability of the Schlage brand and I would never consider any other.

I contacted the company with a 8 year old Camelot handleset. It had become hard to open the door from the outside. When I took the set apart it was clear that some of the internal part were close to woren out. The company promised limited lifetime warranty. They lived up to the promise and sent me a new set.

I have had a keypad lock for several years. It one day, wasn’t working correctly so I contacted the company. They verified I bought the lock and immediately sent a new lock without any hassle. It came quickly and I was very pleased with the customer service and ease of resolving the problem.