SchlageReviews of schlage.com

We have owned the Schlage Encode lock for about 8 months now and it has worked seamlessly with our short term rental property management platform. The customer support has been outstanding. Our wifi changed and we needed to update the lock. We called customer support and Tan was super patient and effectively walked us through the process quickly and efficiently.

In my mind, a lock has one job... But Schlage locks?!? A complete and total failure at their one job. Sometimes they work, more often, they do not. They just randomly go offline. They just randomly malfunction. They just randomly lock you out of your own house. The other day, I used the keypad to enter, placed something in the foyer and went to lock the door behind me as I headed back out. Except in those 10 seconds between me opening the door and me trying to lock the door, the damn thing quit YET AGAIN. Literally, I'm stuck standing outside unable to lock the door. And I'd like to say this was the first time, but no. I'd say this Schlage Encode lock that I paid upwards of $300 for, functions correctly <15% of the time. The rest of the time I hope and pray. Save yourself the time. Save yourself the headache (because the company refuses to stand behind it - warranty be damned). There are plenty of other locks out there - buy one of the other ones.

I'm beyond upset about their warranty. We moved into a house that had one on all entry doors. We have not lived there for more than 2.5 years and we've had to replace 3 of the locks (with the same brand). Unfortunately, when providing the sticker for warranty information, the company claimed they were made more than 3 years ago and would not cover the warranty. This was after over 2 weeks worth or correspondence with scripted replies. Very, very disappointed.

We purchased a $550.00 smart lock. Schlage never mentioned that we needed Apple Home mini pod an extra $150.00 to permit the lock to fully function. Okay we purchased the Mini. It took hours to connect the Schlage. The CS department was worthless. Apple support helped to connect it. Later I planned to change emails for the Schlage account. Nothing is easy dealing with 21st century Schlage. Google search advised we had to delete the Schlage account to change emails. NO Way! Schlage makes great door hardware. Schlage needs to stay out of the software business.

I have purchased a few Schlage “smart” locks over the past couple years and today my most recent, a SmartSense lock only 6 months old jammed up (mechanically) and the thumbturn doesn’t move. I’m done with these expensive locks and replacing them every 6 - 14 months. The firmware has never been able to update successfully, despite my bringing my router outside to the gate on a 100ft Ethernet cable. I will say this most recent lock had the best app interface of any of them (which is still pretty bad)

I have purchased many, many Schlage locks and door knobs. From the WiFi encode door locks to standard exterior door locks and deadbolts to multiple interior door knobs. I have several short term rental units and every exterior door is equipped with an encode deadbolt and all the interior doors have Schlage knobs. These are the only brand of door knobs and locks I trust for high traffic use and longevity. The programming of the encode is seamless and very user friendly even with little to no previous use. The passcode can be added, changed and deleted remotely as well as accessed while you are away from the lock. This makes it a true blessing in short term rental units when you have a new booking and need to add an access code. The app also allows you to share the access code which the guest with instructions on how to use the lock once they arrive. This saves from having to have keys in a lock box, texting instructions on where to find it and the ever popular “lost keys”. No more keys to leave behind to get lost saves from having to call a locksmith to rekey all the locks or having to make a trip to replace door locks time after time. On my home I never have to wonder if I locked the door after leaving. Just simply open the app and check. Yes I personally have 4 encode locks at my home. If ever I am away and I need to let someone in I can also remotely lock the lock and never have to give out a code to someone I don’t need to have permanent access to my home. And I absolutely love the option to put a time frame on any and all access codes to only allow use for certain times or days. Now no more worries about the house Keeper getting in, the neighbor putting that package inside the front door. You can also see when the kids get home from school. I absolutely love the quality and durability of the Schlage brand and I would never consider any other.

Schlage Sense is an expensive product yet its quality is poor. Used this product for only 2 yrs+ and keypad suddenly dies after battery change. Apparently, based on my research this seemed to be a common issue. Reached out to customer service but was just advised me to buy a new one since this past their 3 yr. warranty period. Bought this lock while our house is still under construction. Do not waste your money.

We live in an apartment building that has electronic Schlage locks and they are absolutely the worst locks we have ever encountered. The batteries run out at least once a month, and we were recently locked out of our apartment late at night after returning from a trip. What’s more, sometimes the lock resets itself after the batteries are replaced, so that it no longer recognizes our key fobs. In short, these electronic locks are trash. Do not buy them.