SaunaboxReviews of saunabox.com

Couldn’t have been better!!! I own the Sanabox Pulse Pro and had some issues with faulty components only a few months after purchasing. I reached out and couldn’t have been helped by a nicer representative from your company! Nicolas Zapata was extremely compassionate, understanding and helpful with getting everything squared away and made right ASAP with a replacement order. An employee this great is hard to come by, especially these days, and Saunabox should consider themselves EXTREMELY lucky for having such a professional representative!! 5 out of 5 stars!! If I could, I would give him 100 stars!! Highly recommend due to such a great customer service experience and for their innovative products. If looking for a great sauna company with the proper customer support to back it up, look no further! Thanks again!!

Awful buying experience and even worse unboxing. Shipping was delayed multiple times (didn't receive my order until at least 30 days after it was supposed to come in). Once it arrived? Several broken pieces inside the package and a glass door COMPLETELY SMASHED to pieces inside the box. Now I have boxes and pieces of the sauna all over my garage.

I wanted to love SaunaBox, but this has been one of the most frustrating product experiences I’ve had. My first unit failed after about 5 months. I decided to give them another chance and even upgraded to a newer model, only for that one to break in just 4 months. That’s not even half of a reasonable lifespan, let alone making it through a warranty period. What’s worse is the complete lack of support. Instead of actually troubleshooting or honoring a warranty repair, I’ve been given the runaround and told that chargers I didn’t even receive from them are somehow the problem. No real help, no accountability, just deflection. If you’re charging premium prices, your product needs to last and your support needs to stand behind it. Right now, SaunaBox is failing on both. At this point, I can’t recommend this company to anyone. Between repeated product failures and unhelpful support, it feels like things are going downhill fast. If this isn’t resolved, I will be escalating this further through additional review platforms and formal complaints, as this experience has not met basic expectations for a product at this price point.

Saunabox responded to my review and sent me a new Saunabox Pulse Pro IR Sauna with red light no charge, which I absolutely did not expect. The product has definitely been improved and is much easier to assemble, and both the electronics and remote have been improved. This one works! It takes 10-15 minutes to start getting warm but we are using it and enjoying it so far. I’ll submit a longer term review after we’ve had it a few months but this is much better than before. Original review: Do not buy from Saunabox! Ordered a Saunabox IR sauna and it didn’t work. Customer Service can only be contacted via email and is very slow. Took about a month to get a new remote and the sauna still would not turn on. It’s a design flaw that it only can be turned on with a remote that has to pair via Bluetooth and the pairing always failed. Then they wanted me to sign a return form acknowledging I wouldn’t get my money back because it had been over 30 days! Thank goodness I had bought with a credit card I went through them and got the charge refunded.

I had a minor issue that was resolved quickly with no hassle whatsoever. Great company and product! Mike K

I never considered a sauna before. It just seemed like something I wouldn’t be interested in. But Saunabox caught my eye, and for the price, I thought I would give it a try. I got the package with the red light and plunge box. I work out six days a week and being in my 60’s now, that can take a toll. I fired it up, jump in there and wow, what a way to restore my body! No need in the winter here, so I only have to step outside for a “cold plunge”! I will do the cold plunge again in the summer. I’ve had my sauna for six months, it has run perfectly, my aches and pains from workouts are gone and I feel great. If you can get one of these, you have to try it. Saunabox made me a believer!

Really appreciate this company. I ordered a sauna prematurely and wanted to wait till a later time they refunded me immediately. So many times when you go to cancel an order with other companies they make you jump through so many hopes and make it so hard to process. This is not that company, with that they gained my trust I’m ordering the one I really need today!!

I have an original version of the sauna box from over a year ago. I use it heavily (4-5 times a week) throughout the entire year. I’ve always taken care of the entire kit, from wiping down the inside to emptying and cleaning and drying the steamer everytime I use it. I also use fresh distilled water each time. Well about a week ago the steamer started smoking. Could have been really bad had I been inside the canopy. Anyhow, I reached out to the team and they without hesitation gave me a replacement machine. It’s part of my daily routine and cannot wait to get the new one in. The customer service was fantastic in taking care of an issue for me. Highly recommend!!