SaunaboxReviews of saunabox.com

I purchased a sauna box pulse in December, 2025. Very easy to set up and was great for the first month. Basically used it 4 times a week with no issues, but last week the unit stopped heating. I kept getting an E3 error and when I contacted customer support they offered to replace the remove that is on back order. They didn’t have an estimated time, so I requested the unit to be replaced but was told that the unit itself is on back order also, but is still being sold online.

This Sauna has never worked right. The power unit unpairs from the remote constantly, the LCD screen on the remote is so dim you need to cup it in your hands somehow to view the screen and the temp doesn't seem to work right either. The temp doesn't seem to ever reach what I set it to (between 120-130) They've sent new power unit and remote and the problems continue.

Customer service is non existent. I bought 2 towels so my partner and I could enjoy the box and not only did they send one, they charged me for 3 and never got back about the second one. I emailed twice and never got a response or a refund for it. Its a little petty and slightly unorganized

I should have went with recover, contacted customer service about see through window issues and haven’t heard back from them

The heating aspect is great and it works. The material/cover for the product is a big issue for me. Even w the use of essential oils I just smell the material (plastic/chemical) every time I use it and it have even permeated the room it’s in. I thought it would go away but after 10+ uses it’s barely faded. A major component of a steam sauna is respiratory health and feeling like I’m breathing fumes the entire time is a big bust.

It worked great for about a week and now it just won’t heat up. I have tried everything and the humidifier box doesn’t heat up the water anymore.

I had my doubts about the heat and was proved wrong, the heat worked out great. I live in northern NY and have no issues with it getting hot enough to get a good sweat after a run at temps below freezing. The problem, however, the two front brackets on either side of the door punctured holes in the bottom of the saunas cover so, whenever I use the sauna there is a ton of water all over the ground around the sauna. This is irritating because I’ve only had it for slightly over a month and my sauna hasn’t moved.

The sauna box works reasonably well in warm weather/indoor climates. However I’m disappointed with its performance in a cold weather climate. After 45 minutes, it failed to reach anything close to adequate, let alone hot in a MN winter. If you use the product inside it works decent. In cold weather, not at all.