SaunaboxReviews of saunabox.com

I have the original Saunabox but wanted the new Smartsteam Pro with red light therapy as my wife has been hogging the original. 😀. I had some questions and Nicole got right back to me and answered all of my questions, so I bought it, Nicole also followed up and ensured my order went through smoothly. Thanks Nicole, I can’t wait use it. Update: my order arrived around 9:00 this morning, one part was defective, I contacted Nicole again from customer support, and by 1:39 in the afternoon I had a replacement part on the way. Thanks again Nicole, fantastic customer care. Update #2 - I was excited that the shipping department received instructions to send a replacement steam unit that arrived damaged. Unfortunately that was 7 days ago and the shipping status remains as "we're preparing these items for shipping". If I cannot get a status update showing my item in transit by end of day I'm unfortunately going to have to request a refund and return the items and contact American Express to dispute the charge. Update # 3 - Updating to 2 stars - Customer support emailed me (after I reached out) and said the item is back ordered and should be aailable in 7-10 days. I'll wait and see what happens in 10 days, maybe they can reddem a few more stars back to their original 5. Timely and accurate communication with the customer is important.

Nicole was super helpful in getting me through the checkout process for truemed. This was not something I had ever used before but I am super excited about my new Sauna!

I received my SaunaBox Solara and have to say this thing is absolutely stellar. The quality of the materials far exceeded my expectations for sure. Whoever designed this is an absolute genius. I set it up myself in less than 30 minutes and the parts fit together like a glove. All the components are clearly labeled and went together exactly as described. Having the included Bluetooth speaker is a great added feature and makes the experience even better. After my first sauna and red light therapy sessions I can say that I am absolutely hooked and grateful that I chose SaunaBox Solara to start my infrared sauna journey.

On January 15, 2026, I purchased a SaunaBox Pulse Pro. After only a few days of using the product, I noticed it was not performing as expected. This prompted me to reach out to SaunaBox customer service for assistance. After conducting tests with the support team, it was determined that one of the heating panels was faulty. On February 12, 2026, SaunaBox informed me that a replacement panel would be shipped to resolve the issue. As of today, April 8, 2026—almost two months since the initial promise—I have yet to receive the replacement panel. Each time I contact SaunaBox, I am met only with excuses and no concrete solutions. Warranty Concerns Based on this experience, I advise potential buyers to be cautious. SaunaBox does not appear to stand behind their products or honor the warranty promises they make.

She was very helpful and responded quickly.

My name is Alex Lohore. I am a professional mixed martial artist and I use Sauna Box for recovery and detox. I’ve had a little issue with a p part of my sauna and customer service was really helpful to get the part resent to me. I really enjoy using this product. I think is high-quality and will recommend it to everyone and anyone who would like to use a home sauna.

Nicole at SaunaBox was excellent to work with during my purchase of the Solara. She was knowledgeable, responsive, and genuinely helpful throughout the entire process. I really appreciated that she wasn’t pushy at all, just available to answer questions and provide clear information when I needed it. Made the whole experience smooth and stress-free. Update 1) Company (Customer Service) will not honor a price reduction on their product that occurred within a day of ordering. They claim my promo code can’t be combined with their new sale when that isn’t the case. I sent them a picture of a new checkout screen with my promo code clearly working with their new pricing. For this, they have lost a star. I will continue updating throughout the process. Update 2) Partial refund applied for price reduction. Shipping update. Order placed 4/3, loaded on truck 4/9, shipped out 4/10, arrived at and currently sitting at local warehouse as of today 4/13. Waiting for call to schedule delivery. There’s has been excellent communication so far throughout the process. Back to 5 stars after price resolution.

I received our saunabox about a month ago. It didn’t work from setup. I reached out to email support and went back and forth with delays on their end and did all the troubleshooting things they asked. It was super frustrating waiting on their responses. Finally they said they would send out replacement electronics in 1 to 2 days that was a week ago. I have reached out numerous times and no response. We payed alot of money and don’t have a working product . Waste of my time they need a human support team.