SaunaboxReviews of saunabox.com

I patiently waited over 2 weeks for the package to be delivered only to find out my order was sent to the wrong address by FedEx. After 2 more days of dealing with FedEx I had to personally drive 40 minutes to the FedEx facility to retrieve my package. This was a replacement and should have been sent to the exact same address as the original.

This company is completely incompetent and useless. After 2 months of waiting on correct parts. Crickets. Then they cancelled the replacement order!! Wrong parts, wrong replacement parts, terrible customer service. Do NOT buy from them

I was genuinely excited to work with this company and initially agreed to a gifted collaboration. After they informed me they needed to swap the product they originally offered due to availability, I agreed without hesitation. Separately, because I wanted to create the best possible comparison content, I purchased one of their other sauna products with my own money so I could compare the dry and steam experiences. I let them know I had already made that purchase and even offered to either have them refund my order or let me pay the difference for the upgraded model so the collaboration could still move forward smoothly. After that, communication essentially stopped. Despite multiple follow-ups over the course of several months and even reaching out through social media to get someone's attention, I was repeatedly met with silence. On the rare occasion someone responded publicly, the conversation quickly went quiet again with no resolution. I completely understand that partnerships can change or fall through. What I don't understand is the lack of communication and professionalism. A simple email explaining that plans had changed would have taken less than a minute and would have been appreciated. The products themselves may be great—I can't fairly review them based on this experience—but from a business partnership and customer communication standpoint, my experience was extremely disappointing. Unfortunately, based on how this was handled, I cannot recommend working with this company. Update 7/13/2026: Following this review, SaunaBox has reached out, apologized for the lack of communication, and expressed a willingness to make things right. I appreciate them taking that first step. We've responded with what we believe is a fair resolution, and I'll gladly update this review further based on how the matter is ultimately resolved. I believe companies should be judged not only by mistakes, but also by how they respond when given the opportunity to correct them. We will see how sincere the attempt is. 7/26/26 Update- Still no response after the initial outreach to make amends. Looks like they poor business practices is not a one off, it is a pattern.

My experience from Saunabox has been horrible. I ordered the Suanabox Pulse Pro on 6/26/26 around 5am. I paid $130 for next day delivery and my estimated delivery was 6/27/26, the label was created. 6/27/26 early morning I check my ETA and then it said the label was created but waiting on product, new ETA became 6/29/26. I received my package 6/30/26. I unboxed my package to soon find out that the zipper is already wearing from the weight of panels. IM MISSING THE DAMN REMOTE and to top it off the wire connection for the red lights is missing the damn screw nut to prevent it from disconnecting. Its poorly built, i believe this was a used/returned saunabox they gave me. Im assuming i’ll be waiting a couple days AGAIN before even receiving the remote and thats if they even send me one. This is honestly trash company and trash product who clearly do not know how to manage a warehouse or perform any-type of QC before shipping the junk out.

So, this is my second review of the SaunaBox Pulse Pro. It has been just over 90 days. The temperature has never gotten above 140 degrees (they claim it reaches 170 degrees). Now, while 140 degrees does the trick the company should not state a temperature that it never reaches. Secondly, to get to 140 I have had to let it sit for 50 minutes. As for customer service... To be honest, they are horrible. I went to use my sauna and received an E3 code.. This seems to be a common code. I wrote them asking for a trouble shoot. It started with "hey do us a favor, charge the remote for 4-6 hours and see if it works". Fair enough, I did that.. Still got the code.. Their response was "send us a picture of the cable and charging block you are using" I did that. Now their response is "Oh you should use a C to A USB cord and block" To be honest, at this point, they are giving me the run around. This has been a common theme across the internet with other people as well. At this point, Saunabox has horrible customer service and basically uses tactics to either avoid having to send replacement parts, issue or a refund, or just hope people will go away. I will be requesting a refund. I do not recommend this company.

⚠️ CONSUMER WARNING – SAUNABOX ⚠️ I purchased a Saunabox a few months ago. The remote and control unit stopped working while still under warranty. Saunabox does not have a customer service phone number and only communicates by email. Since reporting the issue, I’ve experienced ongoing delays, stalled responses, and unacceptable behavior. Multiple times, Saunabox has confirmed replacement part orders, only to cancel them the following day with no explanation. This has happened repeatedly. Weeks go by with no resolution. As of today, I have a nonfunctional unit under warranty and no replacement parts, despite repeated promises. This post is to warn other consumers: if something breaks, be prepared for slow communication, canceled orders, and no accountability. I strongly advise anyone considering a Saunabox purchase to research carefully and understand the risk if warranty service is needed.

I have the original Saunabox but wanted the new Smartsteam Pro with red light therapy as my wife has been hogging the original. 😀. I had some questions and Nicole got right back to me and answered all of my questions, so I bought it, Nicole also followed up and ensured my order went through smoothly. Thanks Nicole, I can’t wait use it. Update: my order arrived around 9:00 this morning, one part was defective, I contacted Nicole again from customer support, and by 1:39 in the afternoon I had a replacement part on the way. Thanks again Nicole, fantastic customer care. Update #2 - I was excited that the shipping department received instructions to send a replacement steam unit that arrived damaged. Unfortunately that was 7 days ago and the shipping status remains as "we're preparing these items for shipping". If I cannot get a status update showing my item in transit by end of day I'm unfortunately going to have to request a refund and return the items and contact American Express to dispute the charge. Update # 3 - Updating to 2 stars - Customer support emailed me (after I reached out) and said the item is back ordered and should be aailable in 7-10 days. I'll wait and see what happens in 10 days, maybe they can reddem a few more stars back to their original 5. Timely and accurate communication with the customer is important.

On January 15, 2026, I purchased a SaunaBox Pulse Pro. After only a few days of using the product, I noticed it was not performing as expected. This prompted me to reach out to SaunaBox customer service for assistance. After conducting tests with the support team, it was determined that one of the heating panels was faulty. On February 12, 2026, SaunaBox informed me that a replacement panel would be shipped to resolve the issue. As of today, April 8, 2026—almost two months since the initial promise—I have yet to receive the replacement panel. Each time I contact SaunaBox, I am met only with excuses and no concrete solutions. Warranty Concerns Based on this experience, I advise potential buyers to be cautious. SaunaBox does not appear to stand behind their products or honor the warranty promises they make.