SaunaboxReviews of saunabox.com

My tank stopped working, contacted customer service and provided the pictures and information they needed, honored a warranty that was narrowly expired and responded to all emails promptly. Great service, love my sauna, thanks again!!

Thank you so much Saunabox for the wonderful customer experience I received. They went above and beyond out of their way to make sure the product I purchased matched my needs but not only!!!! Thank You Saunabox. I am but WILL be a future customer for life!

We purchased a SAUNABOX SmartSteam XL unit from Amazon. Everything looked great, but we realized the tubing was missing. We reached out to SAUNABOX support from their website, and within a few hours they resolved the issue. Since they did not have the tubing, we received a full Sauna at no cost! I am so thankful for their great support.

Very happy with customer support! Seems to be the most affordable/efficient/hottest sauna out there right now. Lucky to get my hands on one as they are flying off the shelf! Might have to share it on my 2.2 million fb follower page even!

I purchased a sauna box pulse in December, 2025. Very easy to set up and was great for the first month. Basically used it 4 times a week with no issues, but last week the unit stopped heating. I kept getting an E3 error and when I contacted customer support they offered to replace the remove that is on back order. They didn’t have an estimated time, so I requested the unit to be replaced but was told that the unit itself is on back order also, but is still being sold online.

I’ve own my Saunabox for about 2 years now. Still works as well as the day I purchased it! I just recently ordered several new couplings and the red light wand. The customer service has been very persistent on answering any questions I had for them!

I purchased the Saunabox as a Christmas gift for my husband, and we’ve absolutely loved it ever since. We use it about every other day, and it has become one of our favorite ways to relax. We’ve both noticed real benefits: our sleep has improved, muscle recovery after the gym feels much faster, and I’ve personally seen a noticeable improvement in my facial skin, especially reduced redness. It’s not just relaxing, it genuinely feels good for our bodies and the red light therapy just makes it all the better. The unit itself is very easy to use and heats up quickly. Even at level 3 out of 5, it gets impressively hot, which makes each session feel effective without needing to max it out. I also want to highlight their customer support, which was excellent. They were very responsive and helpful when I had a few questions about their Black Friday sales. Overall, this has been a fantastic purchase and a great experience from start to finish. We’re so happy with it and would definitely recommend Saunabox to anyone considering an at-home sauna.

Falsely Advertised as "just plug into an outlet" They never tell you that you need a dedicated line. Customer service is terrible. I have been trying to get through for weeks and nothing. Horrible Horrible Horrible. I am now in the process of disputing this charge with my CC because you can not get through to this company.