SaunaboxReviews of saunabox.com

I wanted to update my original review because I believe it is just as important to recognize when a company steps up and makes things right. After my initial experience with two failed chillers and a frustrating customer service process, Sean, one of the co-owners of Saunabox, reached out to me personally. He took the time to understand what had happened, acknowledged that my situation should have been handled differently, and ultimately followed through with a reimbursement. I am still left with two nonworking chillers, so I can’t overlook the reliability issues I experienced with that particular product. However, I have to give Sean and Saunabox credit for taking ownership of the situation and making it right. His direct communication and willingness to personally address my concerns significantly changed how I feel about the company. I also own the Saunabox sauna and have been extremely happy with it. It has worked wonderfully, and it is a product I feel comfortable recommending to others. Products can fail, but how a company responds when they do says a lot. While I hope Saunabox continues to improve the reliability and support of its chiller systems, I greatly appreciate Sean stepping in, listening, and ultimately doing the right thing. Based on how this was ultimately resolved, I am comfortable recommending Saunabox and especially their sauna.

I absolutely love my sauna box pulse Pro. I use it almost everyday. I feel such a big difference in my skin tone and it has really helped out in a daily detoxification process. The only reason why I didn't give it five stars is because the setup process was kind of a pain in the butt and I had to watch a couple of YouTube videos from other users, not the company, to set it up properly.

Performs as advertised. I usually set to 135 and let warm up for about 20-30min. Once inside it stay around 125-130 which is plenty hot. I usually do about 4 days a week, 20min sessions (for about 7mo now). The only potential drawback is it is a little tight (5'11, 165), but it is a portable unit so I wasn't expecting tons of room. I'm please with the experience. Have only used the red light a few times.

Saunabox responded to my review and sent me a new Saunabox Pulse Pro IR Sauna with red light no charge, which I absolutely did not expect. The product has definitely been improved and is much easier to assemble, and both the electronics and remote have been improved. This one works! It takes 10-15 minutes to start getting warm but we are using it and enjoying it so far. I’ll submit a longer term review after we’ve had it a few months but this is much better than before. Original review: Do not buy from Saunabox! Ordered a Saunabox IR sauna and it didn’t work. Customer Service can only be contacted via email and is very slow. Took about a month to get a new remote and the sauna still would not turn on. It’s a design flaw that it only can be turned on with a remote that has to pair via Bluetooth and the pairing always failed. Then they wanted me to sign a return form acknowledging I wouldn’t get my money back because it had been over 30 days! Thank goodness I had bought with a credit card I went through them and got the charge refunded.

I have been a devoted SaunaBox customer since their very first Steam Tent, and I am now unwinding daily in the sleek new Solara model. Across every generation the craftsmanship remains top tier: solid zippers, thick insulated walls, and smartly placed vents that keep the heat consistent. After months of regular 20 minute sweat sessions, the fabric still looks showroom fresh and the frame has not warped even slightly. These units genuinely carve out relaxing me time in my hectic schedule, so I step in, zip up, and emerge reenergized. Behind the scenes, however, SaunaBox could use more transparency. Shipping dates often feel vague, and I have had to nudge customer service for status updates more than once. A public lead time tracker or proactive email alerts would help the experience match the premium feel of the product. If you value durability, thoughtful design, and a cocoon of daily relaxation, SaunaBox delivers in spades; just be prepared for a bit of detective work on delivery timing, and once they fix that transparency gap the experience will be flawless.

I am loving my Saunabox bundle. Both the sauna and plunge add great value to my everyday health journey. I never thought I would look forward to sitting in frigid water. But here I am ….

I’m really pleased with my Sauna Box Go. It works well and produces great heat. It’s well made and feels like it will last a long time. Unfortunately I can’t figure out how to get the Bluetooth connection the app to work and there are no instructions online. Customer service hasn’t responded with any help either.

Easy to put up. Easy to use. Very happy all around. Great product, I have told a lot of my friends to get one !!