Sally BeautyReviews of sallybeauty.com

$13.95 SHIPPING plus customs duty and taxes for online orders in Canada! Forget it

Never had an issue about customer service but not all the make up is good and this company tries to sell professional products for self-care/beauty so I would invite them to improve their variety cause you expect high quality products when you shop there

I was at your Urban Story Road location earlier today Maria the manager who was very busy to our time to try to locate some merchandise that has been disconnected she kept coming back to me and insured that I found everything that I needed she excelled and customer service and it was refreshing to have someone of that caliber helping me

Not good I'm afraid, will not use again and cannot recommend. I received a different hairdryer to what I thought I was buying and they stated some print which says some of their images may be incorrect which I find absolutely ridiculous! Secondly, they use Parcelforce for delivery and their tracking info was very unreliable to say the least, I wasn't sure when it may have arrived. One minute it was out for delivery, then it said they had tried to deliver when it had gone back to their depot. It came 2 days after all that and me having to phone customer services a few times.

Website had an image of a 120ml product I bought, it was not the same product that arrived which was 60ml and a transparent bottle, almost sample size. Sally Beauty refused to pay for my return or refund the original £4.95 postage, breaking consumer distance selling regulations and the Sales Act. Although it's not an enormous amount of money, it's shocking when companies like this break the law. Would never use again.

Yesterday replaced curling iron I bought at Sally Beauty 3 years ago, still working. So I bought same curling iron again and will use old curler as backup if needed. This curling iron was used everyday by me and exceeded my expectations. Thanks! Employee Anna was very helpful, friendly, polite. I left my Apple iPhone at the store accidentally and went back the next day to get it. Anna had secured my very expensive phone! Thank You Anna! I am so grateful Sally Beauty has such and honest employee such as Anna. Anna works at Sally Beauty, Attalla, Alabama. What a great employee you have at Sally Beauty!!

Extremely rude and hostile attitudes in Mount Pleasant, MI Sally Beauty Supply. I bought some hair lightener and toner from here recently. I tried the strand test and decided I didn't like the color so I decided considering that they offer a money back or exchange guarantee for strand test I would take the two bottles back and just exchange it. When i took the products back, the cashier, who was in a very irritable and mean look on her face was extremely snotty and negative throughout the entire return process. She also was extremely overweight and had pink hair which is not exactly implying 'beauty' as the store is a beauty supply store. She tried going against the store policy and refusing to let me exchange the haircolor. After I explained to her the guarantee on the internet, she walked me over to the aisle herself to pick out the shade I wanted. I also thought that was rude as well because all she was supposed to say was " sure you can go pick out another color" When she re rang up the new haircolor there was a difference of 21 cents which she kept and did not give back as it was printed on the receipt. Thumbs down!

Went and purchased the amount to get a free tote. Mind you it says ont the outside window how much you need to spend to recieve one. Well i spent that amount and when asked i was told no you need to spend more. Mind you the customer inf ront of me spent less then i did and still recieved the tote. Needs better training