Sally BeautyReviews of sallybeauty.com

Horrible customer service. Here’s the thing. When I go into a beauty store I kind of have this mentality that the workers know what they’re talking about. Here’s my story. I went in to purchase hair extensions and the woman helping me told me it would match my hair. When I got home, I matched them up to my old ones. Come to find out the ones I bought had red streaks. My hair is blonde, no red. I called the store to see if I could exchange them for another color. They were not used, other than me taking them out and comparing. They told me to call customer service which I did. They told me if I didn’t have a receipt I couldn’t do anything. Obviously I threw it away since they told me no returns. You would think they could look up the receipt through Sally card or credit card but no. Anyways, I just spent $130 on nothing. The customer service people were rude, the store workers don’t know crap about anything and if you ask them a question they roll their eyes. Seriously get it together Sally’s. Never returning

Absolutely awful customer service think it's perfectly acceptable to make mistakes and then blame the customers...most of the call centre (in uk) seem to have the same terrible attitude and refuse to acknowledge theyv made a mistake and two of them flat out lied to me at least twice each they put the phone down on you if you don't just agree to whatever email or form they tell you to fill out and if you ask to speak to a human being and not an email system they accuse you of some absolutely ridiculous things overall avoid people they will take your money gladly but if you've got a problem there going to be the last people to deal with it they will just tell you to fill out yet another email (which I was then told by a MANAGER) That the email I would of sent would of been either ignored or turned away anyway... I'm not going to waste anymore time on these idiotic people most of them need to be retrained as to what a customer service advisor actually is and stop being offended by the most ridiculous comments (wanting a manager and not an email form was perfectly reasonable I thought no way apparently they will do anything to stop themselves from helping you !)

I've lived in PA my whole life but recently moved to FL . While still living in PA, I stopped shopping at your East Norriton, PA 19402 because the staff their were so rude and always made me feel like it was a bother to ring me up.(I never needed assistance w/ purchases as I am a licensed cosmetologist) Today I went to your Store @ 1836 Ridge Pk. STE112 #3591 I received no greeting until I was down the aisle. I was asked if I needed help and I said no thank you. I chose the Wella products that I needed and proceeded to the register. The , what I perceived to be the manager, was at the register at this time, and she did not greet me! She rang me up and I handed her my Sally Pro card. She asked if I had my license with me and I said no. My Pro card has been registered since you opened for business in the Philadelphia area! The rude lady then told me,in a very unfriendly manner, that I would have to bring it in so that “updates” could be made. I will make sure that when I am coming up from FL, the next time, I will bring my Sally products with me , if I need them! Ive shopped your Palm Harbor, FL 34684 store for years, too and the employees there go out of their way to give excellent customer service in a warm and friendly manner, AS THEY SHOULD WHEN WORKING WITH “THE PUBLIC‼️“ Karen Haggerty

I feel bad for others saying they were not helped, but every time I call their customer care line or email them, they always resolve the issue immediately and they are always super nice. I have had horrible people from Sephora and Ulta on their customer care lines and one person almost brought me to tears on Sephora. But everytime I need help with my online order or my coupon code doesn't work or I just have a quick question they help me the first time I ask and are always very efficient and nice. If I can buy from them, I will. Great customer service and smart people too!

Recently ordered some curlers online. Great experience! Got 20% off for being a new customer so got a very good deal! Delivery was quick! No problem! Would recommend

Customer Service is absolutely diabolical. I entered a discount cvoucher code and when it didn't work I rang customer services only to be told that there was nothing they could do unless I had a trade card (!!!!), but that they would refund the difference once the order went through. Then she slammed the phone down on me. I then sent an email reiterating the issue but received no reply. The order was delivered and I was charged full price after all. When I rang to complain about it was told I had to pay for collection! Still waiting for a manaer to call me back but I fear I am waiting in vain. DO NOT ORDER FROM THIS COMPANY!!!

In store experience is fine, but DO NOT order from Sally Beauty online. Shipping is expensive within Canada. My order never arrived, but they told me it had been delivered (I use Canada Post FlexDelivery which means you get an e-mail notification as soon as anything is delivered - I never got one), even though on their website it said my order was due to arrive June 8th (this is almost 7 weeks after my order date... I paid for 7-14 day shipping). They said it was returned to sender, so I asked that they re-ship at their expense and provide some tracking info, which they declined to do. Not a good customer service response.

Looking at the reviews I can see people have had poor experiences in store. I have shopped in my local store a ton of times, the employees were kind and helped me find what I needed. They were normal and good experiences As for online it is more my cup of tea, because they always have great sales and there are more options for hair products online than in store. They now offer free shipping with purchases of $25 which I love! They ship within a day or two and package everything nicely so nothing spills or breaks. I have loved everything I purchased and I have never returned anything. I like this store and it is always hard to pass by it without buying something.