Sally BeautyReviews of sallybeauty.com

I used to be a huge fan of Sally Beauty Supply. I'd shop in their stores all the time, and purchased a lot of my hair care needs from them. Recently, I tried to purchase a curling iron online and send it to my friend for Christmas (she lives far away, so I have to ship gifts to her), and I placed my order and then when the box arrived at her house the curling iron wasn't in there! I called their customer support and waited for twenty minutes to speak to a human being and then was greeted with a serious attitude. When I tried explaining my situation, the woman told me that the iron is out of stock and that I would be refunded. So why would they have let me purchase it if it was out of stock? And why didn't I get notified when they realized that? So after a very unpleasant conversation with the woman with Sally's customer support, I ordered a different iron from them. Then I had the same exact thing happen. Sally beauty supply is absolutely the last company I will ever purchase from online ever again. Their stock information is clearly inaccurate, their customer service reps did not treat me with respect, and their communication with customers about circumstances like this needs some serious work.

I had ordered about 17 items from Sally's beauty.com during a sale recently there was a problem with my package being sent back because it was damaged in transit I then called to track my package and was told that I will get a refund and would not be able to re-buy the items at the sale price even though it was not my fault I really wanted the items I would never order from them again I think that was very unprofessional

I ordered first time with them online because they had great sales on hair coloring. I purchased hair color and developer solution and extra items but when i got the package all the developer solution wasn't enclosed. I tried calling customer service for online sales no one answered and there wasn't an option to leave voicemail. I called another day and again chose online sales and the phone line hung up after i chose this option it happened 2x. I called again and chose in store rep and after waiting 15 minutes she told me they cancelled the developer solution off the order because it wasn't in stock and they don't do back order. I told her i never would have placed the order for hair color had i known I couldn't get the solution! They should have let me know. She offered free shipping on next order as if i trust them again to do :(

I was in need of a new flat iron and I went to my Sally's in thorndale and spoke to a lovely young lady by the name of Laleena she picked one out for me just used it yesterday and I love it. I will be back there and I hope to see her again she was super nice and patient as I went back and forth with my decisions.

Was greeted n helped right away n was out the door with my products n paid for with 15 min.happy

I was genuinely impressed with the young lady that assisted me in finding the right products I was looking for. She made my visit very easy. I will definitely return, just for her service. Great job!

🆘Bought a pair of clippers and discovered they were used. Tried to exchange it at the store and they told me that policy won’t allow me to return this because it was used, even though that’s how I got it. If you’re thinking about buying any clippers/ trimmers, do yourself a favor, don’t get them at Sally’s. If you somehow get a defect and/ or used item they won’t provide you with any customer service, tell you take it up with the manufacturer and burn you🔥. In other words they’ll rob you. You’re better off buying them online from the manufacturer since they’ll direct you to them anyway. ❌❌❌DON’T SHOP AT SALLY’S‼️

What in this world is going on with Sally's Beauty Supply ? Y'all know how they sent me nail polish all busted up about a month or so ago. They also gave me a 50 % off coupon so I thought I'd give them another try and I ordered some deep conditioner. Here's how it showed up . All busted up again and leaked all over the inside of the box. This time I decided to take it back to the store in Lexington NC . The girl there who is wearing a tank top and skin tight leopard pants tells me I have to mail it back they can't exchange it . "So your telling me I have to spend 5 dollars to mail back a 5 dollar broken product you mailed me ?". I told her I'm done with Sally's Beauty Supply. I like Alta better anyway. I walked out fuming , I get out side and see one of my hair dresser friends. She stops me and we talk and she said she was there this morning at 9 am and waited till 10 and they still wasn't open. Worst Customer Service Ever!!!!