Sally BeautyReviews of sallybeauty.com

Nice store.. Item ordered arrived on time and great customer service!

Received a VIP coupon stating get a free item from 1/1/2020-3/2020 $15 or less. Showed coupon to cashier on my phone while logged into my email and she said because the coupon wasn’t in their register I didn’t receive it. IT IS ON MY PHONE! I am done with this company! Terrible customer service every time I’m in a store and now this! Everything you sell can be purchased elsewhere. No need for this horrible customer experience!

I ordered my items 7 days ago. No tracking number was ever provided for my order. I called customer service today and spent 28 minutes on the phone with the first 23 being on hold. I found out that only part of my order was shipped and they have no idea when the second part will be shipped out. Part of my order will be delivered today and they are emailing me a tracking number for that?!?! I placed my order for products that I intended to use together so obviously I will now need to wait until I receive the second part of my order to be able to use any of it. This will be my last order from them and will likely return my items as I don't want to wait an unknown amount of time. Very frustrating and very unprofessional!

horrible. the worker didn’t have a clue what she was talking about and not to mention the color came out so badly that i would’ve just been better of with something from walmart.

Worst company to work for. Was forced into a management position in Marysville Ohio, when the old manager walked off the job. I had no training whatsoever on even how to manage the store. Had no idea what I was being asked with numbers and sales ect, but would get an earful from the DM if she didn’t feel I was doing my job to it’s fullest (even though there was no training to even be able to help the store). When I had finally hired enough girls to cover the hours since I was working 70-72 hours a week alone, with no help from other stores I asked to go back to part time work. My DM said absolutely. When I was hired on, I was hired to work 25 hours a week. I was immediately cut to 9 hours a week with no warning. I have managed salons, I own my own salon and I have never ever been treated or belittled so badly in all my life from the DM. To the extent of words and harassment that is Unnecessary and definitely uncalled for. This company is a horrible one to work for. I warn you now!! As a professional barber and cosmetologist. Not to mention have a masters in education, do not work for this company. It is a joke, with false promises, and a rude DM.

Wanted to surprise my friend with hair dye for Christmas. Walking into Sally's I had no prior knowledge of dying hair. Until an employee (Riahnna,Brianna?) Showed me the process and what to use. Very informative and gave tips for easier clean up! Turned out great!

Awful customer service..ordered on line said free shipping over $25 did not specify only in usa you would have to read terms and conditions...I got my order $46 plus tax I got charged $20.52 delivery charge.. called them told them my situation... CUSTOMER SERVICE COULD NOT CARE LESS...it was an honest mistake they did not do anything to keep the customer happy ..will never order again honesty will never even step foot in there store again ... I would have never order if I would have seen no shipping cost usa only. .. I will make sure to tell my friends . At least they should of done something to keep me as a customer.... it was like to bad yo sad for you .... very frustrated

I live overseas and placed an order online with my Mastercard - shipping to a US address, but wanted to make changes to my order. Immediately, I contacted customer service they ask me for me for my number, just in case the call dropped. I pointed out that I live overseas and provided my overseas number. Order was cancelled because changes couldn't be made and I was advised to reorder. No problem. Lo and behold I got an email stating my new order was cancelled because payment could not be processed but the funds were taken from my account, pending. I've been raging at my bank, come to find out Sally's does not process payments outside the US and Canada. I wish that was indicated on the website or I was advised of that when I initially contacted customer service and informed them I'm overseas. Now I gotta wait 30 days for my funds to be released. Bummer.