Sally BeautyReviews of sallybeauty.com

I feel everyone’s pain here.. Ordered Wella toner/developer 10 DAYS AGO. I get it that COVID19 causing delays but for Christ’s sake NO info or tracking number! Looking at the other reviews, it will be a real treat to call customer service today.. Will keep y’all posted..

I placed an order Friday, April 10th on sally beauty's website. I figured there would be delays, but not an almost 2 week delay. I tried calling customer service because I am moving on the 30th and I wanted to change my delivery address. The phone hangs up when you select customer service and I didn't get a response to the email I sent. My order says that it shipped on April 17th, however I haven't received any tracking information. I doubt that I will even receive the items I ordered at this point. $30.00 down the drain. I understand the circumstances, but maybe they shouldn't be taking orders if they can't fulfill them. 4/22 Update on my review: I received tracking from ups due to me being signed up for ups choice. Otherwise I wouldn't have know my order was on its way. Sally's hasn't provided any tracking info at all. 4/23 received what I thought was my order, but it was only 1 of the 4 products I ordered!!! Online it says my whole order shipped. This is not okay! Please do not order from them during this time you will be disappointed 😔

I had the same problem as the two below users, this is ridiculous and illegal. 4 items from my online cart were not delivered and the receipt in my box was completely different than my online order. I have pictures to prove all of this and i have tried calling and emailing to nonavail. Telling the customer to contact the carrier if your package doesn't arrive is also irresponsible and unprofessional. If you have been a victim of this I encourage you to contact the Better Business Bureau as i will be today

Placed an order April 4th for hair dying gloves and 2 bottles of nail polish remover. Never received the nail polish remover only received the gloves. I have Sent countless emails to sally beauty have called every single day and have been on hold for over an hour and then they hang up on me. I am completely disgusted by this. And they charged my credit card too. I’m seeing this seems to be a pattern with them that they don’t send all the items that you order and charge your card yet you cannot get in touch with them. I will Never ever buy from them again. Shame on them

I ordered online,the Biotera shampoo and conditioner on April 9 and the order arrived in the St Catharines, Niagara, Ontario very early on the morning of April 14th according to the tracking. However the order was not delivered to the address I gave until the following morning when I tracked it again. It seemed odd that I had to wait an extra day when the first tracking showed that the order was only 10 minutes away. My concern is to do with how the bottles were packaged in a ziplock bag and individually wrapped with black, tape as if a child did the taping. There was so much tape to be removed around the cover and up and down the bottles that I’m scared to use the content for fear that it was tampered with. I took pictures of the packaging with the tape and called the customer service at the Oakville office several times but there was no answer. I tried to leave a message but the answering machine just cuts you off.

I've had issues and have been unable to get ahold to anyone. I've been on hold with customer care for over 40 minutes, I emailed the company and have received no response. I placed an order, and only received two things from that order, where is the rest of it? Its been over a week since I bought it.

If I could give 0 stars, I would. This whole shopping experience has been ridiculous. I ordered on March 24 and received an email on March 28 that my order had shipped, but UPS was waiting on the package and never received it. Fast forward over 3 weeks later and still nothing. I put in an email inquiry and received no response, but when I go to track my order, it says undeliverable. UPS says my shipment was cancelled, but I never got an email or call from Sally to say they could not fulfill my order. The best part is they still charged my card. So I have no products but still had to pay. This is unacceptable. I cannot get a hold of anyone to talk to remedy the situation. I will NEVER be shopping here again. The lack of communication and ethics is just astounding.

I ordered products online because of covid19 and unfortunately when my products arrived a was missing a couple items. I have tried to call customer service and it immediately disconnects after saying it is going to connect me. I have since sent an email twice a week for the past three weeks with zero response. The last thing any of us need right now is us spending money and not receiving items. I don’t know how they can treat loyal customers this way.