Sally BeautyReviews of sallybeauty.com

Awful customer service. If you ever order more than one item it’s almost always shipped out in separate boxes and all come at separate times and if you’re lucky enough, they cancel half your order and tell you it’s out of stock so you still paid shipping for half of an order you never received. Most recently, I placed an order for hair dye, hair filler, and developer and as soon as I placed the order i realized the wrong color was in the cart (I’m a level 10 blonde and the color in the cart was a level 4A, I meant to get a level 7). No more than five minutes after I placed my order I emailed customer service after waiting on hold on the phone and asked if I could either cancel my entire order or change the color of the dye I ordered and they emailed back shockingly quick and said “we’re sorry but we cannot make any changes to your order or cancel your order. We usually have a 30 minute period where we can do so”. Mind you when I emailed them, it had been about 5 minutes since I placed my order. So I emailed back and said no that’s incorrect, Sally’s website states there’s a 24 hour period before shipping where cancellations are allowed to be made and received no response so now I called my bank and they said as soon as the payment goes through, I can call them back and they will dispute the charges thankfully. Never once talked to a decent person involving sally beauty. Even in person I’ve had negative experiences, at my local store there is an older lady in her 50s or 60s and a younger lady in her 30s. They both stood in front of me and argued with each other about what to do with my hair for 20 minutes giving each other snarky comments and neither option worked. Definitely take what they say with a grain of salt, they aren’t all licensed and know what they’re doing.

Worst customer service ever! They refused to make order for their gist cards, my money are wasted for nothing!

Waste of time and money. Ripped OFF!!! It has been more than 3 months and I haven’t received half of my items until now. They charged me full amount and then every other week $1.25 has been taking out of my account and I never get any answer from them.

I bought hair color paint and when I pay for it I had information on shop web side that my payment was failed. So I did again new order, payment was fine. Few hours later I saw on my bank account that money was transfer for 2 orders. I wrote about it to customer service, they replayed that they dont cancel my one order and if I want I can return the one when arrive to me on my own cost. I don't recommend this shop.

Staff was not friendly at all, and very UNtrained to work there. They had no ideas on what was good for fine hair. They told me to read the bottle. Hickory, NC. Then you want to charge for a bag. I'm done!!!

I made a purchase on May 30, 2020 and never received my rewards points. After months of e-mailing the company and getting the runaround from them each time, I was finally notified today, October 8, 2020, that my points can no longer be added to my account because they’re past the 3 month period that they could’ve been added. Such bullsh*t when I’ve been contacting them about the points since June, when I received my package. Terrible customer service. I will be taking my business elsewhere.

BEWARE OF THIS COMPANY'S Privacy policy! I have tried 8 times including writing customer service to be removed from their mailing list. Each time they tell me it can take up to 10 days and then I get a blast of several emails and more follow. It never stops! Imagine what they will do with your information if they cant even respect their own policy!

First time ordering a couple nail varnishes here. Arrived next day but found one had broke in transit and spilled all over the box. Quality service and as was they was quick to respond to my email and sent me a replacement the next day. I’m not sure about their other products, but for nail varnishes you get a great deal with their current discounts. I hope I will be receiving the same service next time I order.