Sally BeautyReviews of sallybeauty.com

Only gave me HALF of my refund. Sent my package to the wrong address and then refused to give me the full refund. Not only that but their address system is very confusing.

Sally Beauty - White Lake, MI store is terrible! New manager/management? The WORST customer service. Avoid this store. It has totally changed for the worse, it looks terrible, shelves and products not stocked as usual, and most of all, THE rudest manager/boss lady/worker, whatever she is, who is coarse with customers and totally clueless as to what she is doing, besides losing loyal neighborhood customers. Check your transactions/ receipts, and don't dare ask this grumpy lady questions. Customer service is everything and this store totally fails at it because of the assumed manager/leader. Will resort to other friendly local stores even if we have to drive further, and ordering online from Sally Beauty, which has never been a problem.

I wish I could give 0 star for this company. The worst customer service ever....they don't care about their clients. Used once and never again. Awful.

My first online order went swimmingly - no issues, quick dispatch and very happy with my purchase. My second order online (which was a Christmas gift) was cancelled five days after I made it, which was just before Christmas, no reason given, just an automated email. My order was obviously bumped in favour of someone who made a purchase after me. No response when I emailed querying it.

The had issues with my order and called Sally’s so unprofessional lady was talking about her life for 2 hours with me then I had to call back and was on hold for 21/2 hours no one ☝️ picked phone up there at home I heard dishes being done !im about to give up and not order no more if I can’t get ahold of someone this is ridiculous there probably blaming Covid sitting on there butts getting paid pissed off customer sally leftsd me no choice but the leave this review !!!!🤬🤬🤬

Ordered online items arrived promptly. Had no issues with delivery. Even better was the price as they currently have a sale on.

I purchased Ghd straigners great price on sale. I ordered online. Then came here to read the reviews. I was in such a panic reading through the bad reviews. I bought them as a birthday present. There was no need to worry they arrived 2 days later.

So the Sally’s beauty store that I went to, they helped me so much. Granted I don’t have hair I want yet, but they definitely recommend that I don’t bleach my hair and instead use a color corrector because I’m a natural blonde with dark hair. I bleach it once with the Arctic fox bleach, HIGHLY DO NOT RECOMMEND. Not a lot of product and definitely super damaging. One box only colored a quarter of hair. And it just looked completely nasty after. Went into Sally’s beauty store with my hair up in a hat and asked for what other bleaching box I should use because the other was crap and so I can slowly finish my hair. She told me NOT to bleach it again, but use Color corrector. I only used two boxes and my hair is definitely light than before. It extracted the dark parts of my hair that I dyed 6 months ago, which I was so shocked. My hair feels completely amazing. I’m so glad I asked them before killing my hair again lol (off gessner and kempwood) thank you so much btw, I will definitely come back in a month to finish the process!