Sally BeautyReviews of sallybeauty.com

I purchased a set of Wahl Professional Hero clippers from the Yonkers, NY Sally Beauty Supply #10056 and the clippers in the box had broken accessories. When I opened the box and discovered that the accessories were broken, I packed everything up and went back to Sally Beauty to exchange the clippers or at least have the broken components replaced. I never wanted a refund. Without asking what was broken or identifying what the issue issue was I was told that all sales on clippers are final. No Refunds, No Exchange. I tried to explain and the clerk quickly told me that I would have o take it up with the manager, she was only a clerk following instructions. The Manager, Nyeisha, was not expected back to the store until the following day and I would have to return. I returned the following day, less than 24 hours from the time of purchase and once again, I was told that Sally Beauty Supply has an All Sales Are Final on clippers. Keep in mind Sally Beauty sold me a set of defective clippers, broken in the box. The store Manager Nyeisha explained that if she had some replacement components she would be glad to sell me those items, but replacing or exchanging was out of her hands because of the corporate policy. So basically I was left holding the bag or should I say, broken clippers. If you are in the market for clippers do not go to Sally Beauty Supply and do not go to the Sally Beauty Supply # 10056 located at Highridge Plaza 1763 Park Ave, Yonkers, NY 10710

I place and online order and receive an e-mail to collect. The order was not ready for 3 days after the “ready for collection” e-mail. The employee at the Wimbledon store said it’s because it was not delivered. When I finally collected the parcel, an item was missing. Apparently it got damaged during packing, but no one in the store thought to notify me before collecting so I decide if I want to return when a new delivery arrives. Or if I would like a refund. The employee didn’t have a clue how to process the refund due to it being a PayPal payment. After almost an hour of apply pressure, she rang customer care and a refund was issued. She informed me that the store does not have a manager at present so things are all over the place. She did offer to go to another store to collect the missing item and personally deliver it to my home address. But this made me uncomfortable as I do not know her (although I think her intention was genuine). This was my first time purchasing with Sally and it will be my last. When I rang customer services to complain, the advisor was dismissing and couldn’t even explain the complaints policy. No resolution was offered and she insinuated I should be great full for getting a refund. Given that two of the items were also leaking, I definitely had nothing to be great full for. It’s VERY ALARMING that almost 90% of their reviews are 1 star. I wish I had come on here before ordering. I will stick to Capital Beauty for my purchases. Better prices and better customer service.

I'm not one to complain or leave bad reviews but I had the worst customer service after returning my products in the sterling location. Will not return.

I attempted to place an order on Sally beauty website to have the goods shipped to my place of business. The next day my order was cancelled with no explanation. I emailed Sally and they advised my order was canceled because they do not ship to freight forwarder businesses. Fine... I initially decided to have my order shipped to my place of business due to theft of packages from my home....I have worked with many businesses and have never had someone cancel my order because of this reason. In any case I placed another order to be shipped to my home after they canceled my initial order to no avail. My order has been flagged and cannot be fulfilled because Sally beauty assumes that I am reselling their goods simply because I initially attempted to ship the product to my business instead of my home. I have an order history with Sally from placing prior orders and the products are always the same. I ordered like 12 things (because of the sale) I am disgusted on how the are handling this. After many attempts to reach them via email and phone call, I finally got a call from a representative and they reiterated the same thing "I'm sorry we do not ship to freight forwarder" with no resolve... I had to explain to them my situation and ask them how they are going to resolve this as I am a legitimate consumer. they expected me to say ok no problem? (Umm I want my order ma'am, how can I get it?) They assume just because I wanted to ship to my place of business that I am reselling their products and don't even want to help me get my order. If they do not resolve this I will never give them another dime again. I will revert back with an update!.

I got a new blusher and blonder my cheeks look so good and hair is blonde so well!! Sally beauty supply store in Brampton is one of my best location. I go their every week!

Sally beauty at Fulham: worst hair extensions I’ve ever seen! & no return or refund even if the hygiene seal is fully intact. DO NOT BUY HAIR EXTENSIONS FROM HERE! They look fine in the packs but once out are thin, weak, incredibly sparse at the ends and lighter shades (from the pack I bought at least) had a high No of thick black hairs in them. Painfully overpriced. Staff couldn’t care less when i went back to point out the faults, say they are unusable & I would have to throw them away. They just robotically repeat the no refunds mantra, so basically it seems they know they’re selling bad product & trap you into buying it as they’ve stuck some signs up saying no refunds.

So, I decided I wanted extensions for my upcoming trip,bought 4 packs of 18" human hair, drive to 3 different locations to pick up totalling over $655.oo. I tried to return them to the store today as I've changed my mind (did call store last week to confirm), apparently they are final sale. The woman SWEARS her employee telling me because she was there. My husband picked them up at the other 2 locations and was never told final sale either, she blatantly LIED to my face. I have since blocked them from my emails and will NEVER buy or recommend this company to anyone going forward.

Very friendly staff and helpful.