Safe Home DirectYou’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman.It’s time to go direct.
Safe Home Direct (safehomedirect.com) has 667 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Sherri J.
Bobby was polite and did an excellent installation and explained everything to me perfectly.
Response from Safe Home DirectOct 9, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review
Janet D.
The rep was very professional and helpful. He didn't make me feel like I was a fool for getting into a mess with the other company. He offered his ID so I could get a picture. He was very patient explaining to make me understand what was happening. The technician was very knowledgeable and was able to put in the new system and explain it quickly.
Response from Safe Home DirectOct 9, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review
customer
First the salesman comes unexpected and tells us one thing and says that the tech will get a hold of us when he's coming all of a sudden he's there 2 minutes after texting. Said we would only be charge the first 4 month $4.99, then the next day 69 dollars and change is taken out. He said they must of changed it. Well I could afford that at the time because our old security payment came out. It seemed like to much rush rush. Not happy and we are paying more not less for this system. The salesman also said they were local which isn't tell either. He also said we are going to get credited on the 69 dollars, let's see if that happens!!
Response from Safe Home DirectSep 10, 2021
We are most disappointed to learn that you had an unsatisfactory experience with our company. We take pride in our responsiveness to our valued customers. As you have not identified yourself in your review, we are not in a position to reach out directly to you. We will have out tech support reach out to you and see if can resolve it over the phone and if not we will dispatch a tech
Tim
Great service and very professional.
Response from Safe Home DirectOct 9, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review
customer
The service I received from Safe Home Direct (Charlotte) was beyond great! They went out of their way to accommodate my schedule as I was in the processing of moving from out of state and did not have much flexibility. The install was fast, they went through a mini training session and all equipment installed looks very professional! Can’t beat their cost to install!!! Would recommend!
Response from Safe Home DirectOct 9, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review
Jerry
After listening to the sales pitch I decided to convert my existing security system to Safe Home Direct Now. The process was completed online avoiding all of the paper work and went smoothly. The final contract and completing the upgrade of the hardware was completed in a short time. A copy of the documents was sent via internet the same day.
Response from Safe Home DirectOct 9, 2021
Thank you for your review. We are sorry to hear you didn’t have a 5 star experience, but we really appreciate you bringing this issue to our attention.
Ellen L.
Easy pleasant efficient great installation experience.
Response from Safe Home DirectOct 9, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review
customer
Unsatisfied way representattive and office responded back to calls
Response from Safe Home DirectJun 16, 2021
Thank you for taking the time to express your concerns. Rest assured that we give serious thoughtful consideration to all feedback received from valued customers. Please excuse my lack of formality in the manner in which I have addressed this response. Your post did not include either your first or last name as such, we are unable to address your specific compliant. I was very sorry to learn that you had an unfavorable experience with our company. Safe Home always strives to meet the highest standards in our industry and, as such, it is vitally important to me to address situations when individuals believe that they have not received such level of service. Please contact us at [email protected].
