Safe Home DirectReviews of safehomedirect.com

Called after installation because we had several problems …back door locks did not lock after you set alarm to stay or go. I was originally told that we would have everything the same as Vivint and save us money. Well that wasn’t the case. I called the salesperson that came to our house to sell us the system, left messages , he never called me back, so I called directly to the main office and was supposed to get a call back within 48 hours and never heard from anyone. Well a week and a half later my sister says there is a guy there with the alarm company to look at the alarm. He tells me that it is a low battery. I explained that we had already been through all of that with a person on the phone the first time I called and we changed the batteries at that time. He preceded to tell us that we never had the locks locking from the panel and at that point I told him to give me back my original system and that I didn’t need this service. He said that he would look at the panel to see if he could make some changes to it. I’m not sure of what they were trying to do but now the locks work like they are supposed to off of the panel! I really think they wanted to charge an extra service for the locks but it did not turn out that way. Still unsure of this system. Waiting to see what happens next……

PJ was a consummate professional for the company's sales. He had a proper answer for every question, full knowledge of the product and the process! He worked for me on the plan until we found what i wanted. Alex was a consummate professional technician for the company's products. He was a great source of additional information about connectivity, and he made it all work. I'm happy that these guys worked with and for me

Professional and thoroughly explained everything to me.

Jared took the time to understand what we were looking for in a system. It needed to be reliable and easy to use. That was delivered 100%. Joey the installer was amazing. He was very conscientious and made sure we understood everything about the system before he left. We would highly recommend this service.

My Rep., Barbara was very knowledgeable about the security system she was able to answer all my questions satisfactory. Delroy came in and installed my system the very same day. He was knowledgeable, kind, and very accomodating. He showed me how to access my system and went over every detail answering all questions. I feel more safe with this system. Thank you

Very good service from all the guys

The price was easily affordable! Everything that was promised by the salesman was delivered by the tech and the customer service reps that i have interfaced with so far! All were courteous, helpful and very professional! We've only had the system a short time, but it works as advertised and we love the security it provides! We also love the mobile app which allows us to activate or deactivate it from wherever we are!

The whole experience was professional and efficient. The sales representative was very professional and really persuaded me to hear him out and make the change. Then, the technician was thorough and patient in setting everything up. Great customer service!