Safe Home DirectYou’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman.It’s time to go direct.
Safe Home Direct (safehomedirect.com) has 667 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Gayle M.
My only complaint is I was not made aware I would be charged the monthly rate this month. So I paid Vivint and your company. Other than that i am very pleased so far.
Response from Safe Home DirectOct 9, 2021
Thank you for your review. We are sorry to hear you did not have a 5 star experience, but we really appreciate you sharing your experience with us.
customerann
the time I was given for the installer to be here was off, they showed up one hour later than expected. My front door sensor is not working after 3 days and no one has been back to correct it. I have to silence the alarm everyday. The rep that talked to me about buying and changing my alarm system was very knowledgeable and professional.
Response from Safe Home DirectSep 10, 2021
We are most disappointed to learn that you had an unsatisfactory experience with our company. We take pride in our responsiveness to our valued customers. As you have not identified yourself in your review, we are not in a position to reach out directly to you. We will have out tech support reach out to you and see if can resolve it over the phone and if not we will dispatch a tech
Norma W.
This was a very pleasant experience. The Technician was very knowledgeable and very nice. The Installer was also very helpful and knew his job. Very professional. We are very happy that we have switched to Safe Home. Love the new panel - much easier to use.
Response from Safe Home DirectOct 9, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review
New C.
Called in a trouble request to Protection One, our provider for 20+ years a couple of weeks ago. 2 days ago, a young man shows up to say he's here to uograde our system. What?? He explained that Safe Home had bought our contract from Protection 1. Ok. He collected info to establish account & advises installer would arrive next day. When I called Protection 1 to cancel, they werent happy to lose a long-time customer. Needless to say, SHS is a 5-yr contract. No one said my bank account would be debited after 1 day of service either. Already had to speak to SHS about that. I sure hope customer service gets better & that we aren't trapped in hell for 5 years. I would've given 1 star because we had NO idea this was going to happen but both techs were very nice & helpful, so 2 stars.
Response from Safe Home DirectSep 8, 2021
We are most disappointed to learn that you had an unsatisfactory experience with our company. We take pride in our responsiveness to our valued customers. As you have not identified yourself in your review, we are not in a position to reach out directly to you. However, we would strongly encourage you to reach out to us at [email protected] with your full name and account number so that we may assist with resolving your concerns. We look forward to hearing from you.
Linda Braswell Terry B.
Your representative Russ has been very helpful and always eager to help with any questions or concerns.
Response from Safe Home DirectOct 9, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review
customer
Scott was very informative and explained everything real week and both of the guys that installed service did a great job.
Response from Safe Home DirectOct 9, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review
Hope R.
Helpful informative and courteous.
Response from Safe Home DirectOct 9, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review
Randy S.
Extremely pleased with my Safe Home experience. From the moment I called their office I was met with professionalism and a clear understanding of the equipment and services they offer. It’s refreshing to do business with a company that is honest and straightforward. I will be recommending my friends and family to this company!
Response from Safe Home DirectOct 9, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review
