Safe Home DirectYou’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman.It’s time to go direct.
Safe Home Direct (safehomedirect.com) has 667 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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customer
Everyone was really nice and efficient
Response from Safe Home DirectSep 1, 2023
Thank you for taking the time to leave us a 4-star review. We're delighted to hear that you found our team to be nice and efficient. Your feedback is greatly appreciated and helps us strive for continuous improvement. Please let us know if there's anything else we can do to make your next experience even better. Thanks again for your support!
Blanche R.
put all the equipment in and explained everything to us., quickly and efficiently. But we have not received any information since or the outside advertise board yet, or window stickers.
Response from Safe Home DirectAug 21, 2023
Thank you for taking the time to share your feedback. We're glad to hear that the equipment installation and explanation process went smoothly. I apologize for the oversight regarding the advertising board and window stickers. We take this feedback seriously and will ensure that these items are dispatched to you as soon as possible. Please don't hesitate to reach out if you have any further questions or concerns. Your satisfaction is our top priority.
Steven and Inga G.
The technician was knowledgeable and made sure we knew how to operates the system.
Response from Safe Home DirectJan 18, 2024
We're pleased to hear that the technician who installed your system was knowledgeable and took the time to ensure that you knew how to operate it. Your understanding and confidence in using the system are important to us, and we're here to provide you with the best support possible. If you have any more questions or need further assistance in the future, please feel free to reach out. Your satisfaction and security are our priorities, and we appreciate your feedback!
customer
I thought the information i was hearing was a upgrade of my existing service. I did not know i was geting a new service with all the added items. The added items i did like, but it is more complecated.
Response from Safe Home DirectAug 14, 2023
Thank you for taking the time to leave us a 4-star review. We appreciate your feedback and genuinely apologize for any confusion surrounding the service upgrade. We're pleased to hear that you found value in the added features, though we understand that sometimes more features can feel overwhelming. Our goal is to continuously improve and make our services as user-friendly as possible. If you have any questions or need assistance navigating the new features, please do not hesitate to reach out to our support team. We're here to help!
customer E.
took time to review their services and was sold on the professionalism
Response from Safe Home DirectAug 7, 2023
Thank you for taking the time to review our services! We greatly appreciate your feedback and are thrilled to hear that our professionalism made a positive impression on you.
James H.
Sales representative Zach was friendly and helpful and Brad who installed the system was also friendly and explained the system very well
Response from Safe Home DirectJul 10, 2023
Thank you so much for taking the time to leave us this fantastic 5-star review. We are thrilled to hear about your positive experience with Zach and Brad. They both take great pride in their work, and it is rewarding to see their efforts recognized. Zach's friendly and helpful demeanor is a testament to our commitment to delivering excellent customer service. Brad's skill and knowledge in explaining the system show our dedication to ensuring our customers feel confident and comfortable with their new installations. Your feedback has been shared with both Zach and Brad, and it will surely put a smile on their faces. It's comments like yours that make our job so rewarding.
Kelly M.
I don’t like that I can’t rewind on the camera. I don’t like that the sales rep told me the instillation guy would give me a sign but didn’t. I don’t like that the instillation guy said he was only 5 mins away and would bring me back a sign but never did! I also don’t like that everytime I talk on the camera, it freezes up. I also don’t like that my garage camera isn’t even working!!!
Response from Safe Home DirectJul 10, 2023
I am deeply sorry to hear that your experience with our service did not meet your expectations. Your feedback is crucial to us as we strive to offer the best customer experience possible. It's evident from your review that we fell short in some areas, and for this, we sincerely apologize. We understand your concerns about the camera rewind function and the issues you've encountered when trying to use it. We also regret to hear about the lack of follow-through on the promise of delivering a sign to you and the operational issues with your garage camera. It's clear that these issues have caused frustration, and for that, we apologize. Please know that we take your concerns very seriously. We are currently investigating these issues and will have a representative reach out to you shortly to provide assistance and resolution. We are committed to ensuring that you receive the service and product functionality you were promised and that you're completely satisfied with the outcome. Your patience and understanding are greatly appreciated during this time. We look forward to resolving these issues promptly and restoring your confidence in our services.
Kay
Both the initial set up guy & the technician were extremely professional, thorough, kind and knowledgeable.
Response from Safe Home DirectJul 3, 2023
Thank you so much for your stellar five-star review! We truly appreciate your kind words about our initial set up guy and technician. It's fantastic to hear that they both displayed professionalism, thoroughness, kindness, and knowledge throughout their service. We take great pride in providing exceptional customer experiences, and your feedback reaffirms that we're on the right track. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We value your support and look forward to serving you again!
