You’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman.It’s time to go direct.
Safe Home Direct (safehomedirect.com) has 667 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
safehomedirect.com
Website
safehomedirect.com
Category
Home & Garden Services
Location
Pleasant Grove, Utah
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The sales associate Tyger, I must admit as someone who has worked in sales I have never met a more passionate and considerate young man. He answered all of my questions thoroughly and spoke to me as if we are family. He went above and beyond to make sure I was satisfied after our conversation. I am overly pleased with Tyger's customer service and passion for his job and his customers. Thank you Tyger for excellent service, I certainly hope he goes far.
Response from Safe Home DirectJan 18, 2024
Thank you for your wonderful feedback about Tyger, our sales associate. We're delighted to hear that you had such a positive experience with him. Providing excellent customer service is a priority, and it's great to know that Tyger's passion, consideration, and thoroughness left a lasting impression.
We'll be sure to pass on your kind words to Tyger, and we agree that he is a valuable member of our team. If you ever have more questions or need further assistance, please feel free to reach out. Your satisfaction and recognition of Tyger's exceptional service mean a lot to us. Thank you for choosing us, and we appreciate your support!
TT
Tony T.
Hey!
Hey! So, there's this guy named Tyger who sold me home security systems. He's super passionate about keeping people safe and secure. From what I can see Tyger goes door-to-door, explaining the benefits of his systems, like motion sensors, cameras, and smart locks. Tyger's customers feel a sense of peace knowing their homes are protected. 🏠🔒
Response from Safe Home DirectSep 28, 2023
Thank you so much for your 5-star review! We're thrilled to hear about your positive experience with Tyger. His passion for ensuring safety and security is genuinely unmatched, and we're glad he could bring that dedication to your doorstep. It's heartening to know that our customers, like you, feel secure and at peace with our home security systems. We'll be sure to pass on your kind words to Tyger. Thanks for choosing us and stay safe!
ZA
Zachary
Tyger was the best
Tyger was the best! He was very knowledgeable and patient luckily as I had a lot of questions. Tyger seriously went above and beyond! Thank you Tyger and thank you Safe Home Direct!
Response from Safe Home DirectSep 28, 2023
Thank you for your feedback! We're delighted to hear about your positive experience with Tyger. His dedication to knowledge and service shines through. We'll ensure your appreciation reaches him. Thanks for choosing Safe Home Direct!
JH
Jeff H.
DIY home security not always best
My wife and I recently relocated to a new home in Arizona and was considering one of the many DIY home security systems currently on the market. If you don't already know there is a multitude of systems available from which to choose with a variety of features and pricing that can be a bit overwhelming, so when Joe Boupha from Safe Home Direct came to my door, coincidence or not, his timimg couldn't have been better. Joe spec'd out a security system from Safe Home that not only met my needs but even exceeded some expectations with high-end wireless sensors, an intuitive control panel, solar powered high-def cameras and, what has come to be, a reliable monitoring staff. And all for the price of your basic internet service. Joe was not only forthcoming about the system's capabilities and the associated costs, but his installation technician was also knowledgable and courteous. But kudos also have to go out to Safe Home Direct's Customer Support and their Alert Monitoring Groups as well. You see, once the system was professionally installed it was put to the test the very next day (by accident). I had purchased a Smoke/ Co detector to replace an antiqated detector installed by the previous owner; and to further complicate matters we switched carriers, due to poor cell service in our area, and purchased new phones with new numbers. You may see where this is going. Upon installing the new smoke detector, I briefly tested it to ensure operation and it was just enough to trigger the Safe Home Smoke listener. I quickly cancelled the alarm at the control panel, but we had changed our cell numbers the new contact info hadn't quite made it through the system. And because the monitoring group was unable to reach either of us, the local Fire Department was notified. Moments later a truck arrived in front of our house. Eight (8) minutes from the moment I pressed that "test" button to the arrival of the first responder is impressive and the fail-safe protocol of the monitoring group had a hand in that response time. Although it was a false alarm, the bottom line here is the system worked! Had it been a real emergeny that kind of alert reaction could be life-saving.
Response from Safe Home DirectSep 25, 2023
Wow, thank you so much for this detailed 5-star review! We're thrilled to hear that your experience with Safe Home Direct, from our team member Joe Boupha to our installation and monitoring teams, exceeded your expectations.
It's important for us to provide top-notch products and exceptional customer service. While the incident with the Fire Department was unintentional, we're proud to know that our system worked flawlessly when needed. Your safety and peace of mind are our top priority, and this story showcases how we aim to achieve that every day.
We appreciate the time you took to share your experience and feedback with others. It's stories like yours that inspire and motivate us to continuously improve and serve our customers better.
If there's anything else you need in the future or any questions you may have, please don't hesitate to reach out. Welcome to the Safe Home Direct family!
Warm regards,
BB
Biddy B.
GREAT SYSTEM! Fast response!!
My installation for my security system with Safe Home Direct has definitely been a heartfelt experience. My tech went above and beyond to not only show us how the system works but to make sure we understood every part we needed to know. Our technician Quincey and our rep Tyger took their time in customizing a system to fit our home perfectly. The Eufy cameras we received are OUT OF THIS WORLD! I’ve never seen a camera so clear. And the peace of mind we get knowing we have a medical pendant for our elderly mother is god sent. Thank you so much Tyger and Q for the phenomenal experience. Your hard work, kindness and dedication to making people feel like family and important will get you so far in life. Thanks again!
Response from Safe Home DirectSep 17, 2023
Thank you for taking the time to leave such a heartwarming review! We're elated to hear about your positive experience with our team. Quincey and Tyger are indeed dedicated individuals, and we're proud to have them representing Safe Home Direct. Our mission is to provide not just security, but also comfort and trust, and we're thrilled to know we've achieved that with you. The clarity of the Eufy cameras and the peace of mind from the medical pendant are just part of our commitment to ensuring our clients' well-being. We deeply value the trust you've placed in us and will strive to continue offering the highest level of service. Remember, you're not just a client – you're part of the Safe Home Direct family.
SP
Surviving P.
Fantastic company! 😇
Fantastic company I was given everything I was promised representative was really nice and handled himself very professionally. I really like this company I chose from my Home Security, I’m a proud homeowner in the bullhead area. Thank you again Tyger!
Response from Safe Home DirectSep 18, 2023
Thank you so much for your glowing feedback! We take immense pride in upholding our promises and ensuring that every interaction with our representatives is a reflection of our commitment to excellence. It's wonderful to hear that Tyger met your expectations and represented our values so professionally. Knowing that homeowners like you in the bullhead area feel secure and satisfied with our service is why we do what we do. We appreciate your trust in us and look forward to serving you in the years to come.
AK
Alta Kathy P.
ISSUES
I got 2 camera that I am very disappointed in, every time I see that someone has come in my driveway and I try to bring it up I get camera is off line. I have complained about this and Alex came by and reset my password and said everything else was OK. but it's not. Either I get this issue corrected or you can come get the cameras and take them back and take off the monitoring of them off my bill. Plus since they installed my system, I can't get my printer to my computer to work. I don't know what happened but I need my printer to work.
Response from Safe Home DirectSep 11, 2023
Thank you for bringing your concerns to our attention. We genuinely apologize for the inconvenience you've faced with our camera system and the disruption to your printer connection. It's essential for us to ensure that our customers are satisfied with our products and services.
I'll arrange for our tech support team to reach out to you immediately to address and resolve the camera issue. They will also look into the printer problem to see if it was in any way affected during the installation process.
Please rest assured that if we cannot resolve the issue to your satisfaction, we will work with you on the next best steps, including discussing the possibility of removing the cameras and adjusting your bill accordingly.
Again, I apologize for the inconvenience and thank you for your patience and understanding. We're committed to ensuring that you have a seamless experience moving forward.
CU
customer
Unhappy custmer
Unhappy custmer
I was lied to by your representative, instead of your cooperative office complaint line reaching out to me before I was forced to have a system for five years I do not want. This matter was handled very unprofessional.
Response from Safe Home DirectSep 3, 2023
I am genuinely sorry to hear about your experience, and I apologize for the distress this has caused you. We take feedback like yours seriously and are committed to resolving any issues our customers face. I will ensure that our customer loyalty team reaches out to you as soon as possible to discuss your concerns and find a resolution that suits you. We are dedicated to ensuring that all our customers are satisfied and have a positive experience with us. Thank you for bringing this to our attention, and please allow us the opportunity to make this right.
