Vishnu
Not worth it...
Indira - I had a frustrating experience with appointment scheduling and communication. We originally canceled a Monday appointment and rescheduled it to Friday. The next day, I was surprised to see both the Monday and Friday appointments active again. The Monday appointment appeared to have been rebooked by this provider without first confirming with us. Once we canceled it again, we received multiple back-to-back calls and voicemail messages during our office hours, which felt totally unnecessary (for just an appointment reschedule). During the Friday session, a significant portion of the appointment time was spent discussing and arguing about the scheduling situation rather than focusing on the actual purpose of the session. Overall, the experience felt unnecessarily stressful and unprofessional. Payal - The overall communication and follow-up experience was disappointing. After concerns came up regarding prescribed medication effects, we tried reaching out through Rula but did not receive a response for more than a week. The only way we were eventually able to discuss the issue was during the next scheduled appointment. More frustratingly, we later received an email stating that the psychiatrist was no longer with Rula, but there was no direct courtesy communication beforehand regarding continuity of care or next steps. This left us feeling uncertain and unsupported during an already stressful situation.
Response from RulaMay 26, 2026
We are always working to improve our patient experience at Rula; however, because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.