RulaReviews of rula.com

My therapist is great

You stopped accepting my insurance without informing. I only found out because my insurance company sent me a letter stating that they aren't covering over $600 worth of my therapy. When I contacted you I was informed that there must be a mistake. Rula absolutely accepts my insurance. I was told that I would receive an email from the billing department in 1 business day so that I could discuss receiving proof of insurance acceptance. 3 business days later I did not receive any correspondence. I contacted you again and was now I formed that you stopped accepting my insurance and didn't inform me. I'm currently waiting to hear from billing yet again. How can you drop people's insurance without giving a warning? You're dealing with a vulnerable population. How can you put our mental health in jeopardy like this? To not give warning beforehand and not inform clients afterwards is at best unprofessional and at worst predatory. I will NEVER recommend Rula to anyone. In fact, I will highly recommend against Rula.

Rula helps me stay on track of my appointments and is very organized, I appreciate it.

I had a terrible experience with Rula. I was told that they were in-network with my insurance. After 4 visits, I discovered that they weren't and I now owe hundreds of dollars. I would never have scheduled with them had I known that they were not in network. (Their website specifically says they take Blue Shield of CA by the way.) On top of that, the quality of therapy I received was subpar. The provider was 5 minutes late to every session. The second week she canceled with only a few hours notice. Two weeks later she rescheduled to a later time. The last session I had, her network quality was so poor I could barely understand her the bulk of the session. Then, just over 24 hours before my next session with her, I received an email from Rula canceling all future sessions because my provider indicated a need for a better fit. Turns out her schedule changed and she hadn't had time to personally reach out to the clients whose sessions were being canceled. It's unprofessional and unethical. And now I'm stuck paying over $400 for mediocre therapy sessions! Avoid Rula at all costs. *Edit: This week, 6 weeks after my first session, I received the email that I should have gotten before the first session, acknowledging that Rula is not in-network with my health insurance. I got a separate email reiterating that and acknowledging that it was their screw up so thankfully, I don't have to pay anything more. While I am appreciative, it should never have happened to begin with. If you're going to try Rula, get something in writing saying that they're in-network with your insurance!

Our therapist has been phenomenal in helping us to manage our marriage through communication and great tools to enhance our marriage.

I was hesitant to seek out another counselor as in the past I felt as though I had very little benefit from them. I found someone who is both willing to listen as well as provide alternatives to the way I am seeing things. This has helped with the way I address various situations.

Let me preface this by saying my THERAPIST is amazing! If I could give "customer service" 0 stars, I would. They are rude, volatile, and borderline aggressive. I will be giving up a great therapist because I refuse to tolerate this type of service or behavior from anyone.

This is the first time I have felt secure with my therapist. Erica truly listens and gives honest feedback and gives me another way to look at things. I love the open communication and all of the things I am learning because of her. She has made me want better things for myself and in life.