Jackelyne Y.
So easy and SO HELPFUL
My weekly meeting meetings are always so easy to connect to. The emails and texts rula sends as reminders are great and the therapists the have in their network are beautiful humans!

Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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4,972 approved reviews, newest moderated first
Jackelyne Y.
My weekly meeting meetings are always so easy to connect to. The emails and texts rula sends as reminders are great and the therapists the have in their network are beautiful humans!
Carrie
I really like the convenience of video appointments. I feel like my therapist is helping me with my issues with compassion and understanding. She is giving me great coping skills.
Jeannine W.
My counselor is really good. He really tries to understand me. I think he has a good overview and it makes me laugh.
Varlinthia M.
My therapist is awesome. I have a great relationship and understanding with her. I have made progress with my therapist. Mainly because she hears me.
Susie N.
Virtual meeting made easy, selected therapist was great and I will be continuing with our future appointments.
Jonah M.
Totally worth it. My therapist easily identified what to do to help me through my problems.
Diane V.
I had a very important appointment with my psychiatrist, Melissa Gad on Thursday. I sat on Zoom for 45 minutes and she did not show up. I saw a message in one of your emails that said if there was a problem with my appointment to call this number. I did. That person didn’t really know what to do. In fact, he asked me what I wanted him to do. So I sent an email trying to find out why Melissa did not show up on Thursday. I was reluctant to make another appointment until I knew Why she had not shown up. None of the email responses that I received were related at all to the issue I wanted addressed. One email I received said they had modified my billing and made an exception for my no-show. I received another email that was following up with me because he understood that my issue was resolved . It was never resolved and still has not been resolved. In the meantime, I have scheduled another appointment with my provider and I am crossing my fingers and hoping she shows up. I don’t even know if she is still working for Rula.This incident sent me into a bit of a tailspin because my mental health providers are extremely important to me. So I made an appointment with my therapist, Alexandria, for Monday so I can talk it through with her.
Response from RulaJul 28, 2025
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Jim B.
I’m very satisfied with the on line process. From the selection process to the check ins to the sessions. Billing was also seamless.