RulaReviews of rula.com

Billing department will not correct the wrong code they're sending to my insurance which is causing me to pay a higher copay. Prior to agreeing to signing up Rula sent me an email confirming a 40.00 copay. After 3 sessions I was billed 120.00 which I had no issue with. Very shortly after that I saw my debt card billed an additional 120.00. When I called my insurance company they advised me that Rula us billing under a code now for specialized treatment. There are different levels of care and the more credentials your provider has, the higher the copay. Example: a clinical social worker isnt billed at a psychiatrist rate. Here lies the issue. I am, have been, and would of continued with a CSW but Rula wants to tell me the CSW is putting in the code flagging the account for a higher billing rate. A separate billing person blamed my insurance company for the higher copay, which they verified was Rula. Rula us fighting me standing by the "specialized treatment" but FUNNYsince I've been speaking up, Rula billed me 40.00 the correct amount for my latest session. Regardless of what a CSW calls or labels a session with her, it's still a CSW and the copay is 40.00. Rula billing department is condescending and refuse to rectify the erroneous billing. All Rula does is send email after email saying they're looking into it yet when I call them stand by the wrong billing copay! I've had to reach out to get help with my refund of 120.00 through another source.

My providers were easy to find and connect with. They are empathetic, caring and helpful. They are easy to communicate with, even outside of our appointments. They are flexible and mostly, they have helped me navigate my grief.

Takes the anxiety out of finding and scheduling appointments. Easy to use, schedule, and access.

It is so frustrating to need someone to talk to and the next appt is over a month away. How is that helpful in that moment. A friend suggested Rula and I was able to find a doctor immediately. The process is simple and you can use your insurance. They are also available at any time if you need to talk to someone. Everything is on zoom so no need to travel either.

My therapist makes me feel heard and understood.

With a system that is easy to navigate and specific to your needs, I felt very comfortable using Rula in my pursuit of bettering myself. Switching therapists was very easy when I felt one wasn't fitting for me, it is nice to be able to do things that are so serious with just a few clicks. I've already recommended Rula to family members and friends and will continue to do so!

Rula has been a blessing for me! Easy to schedule or reschedule and more importantly fantastic therapists! I am able to Zoom for home, work, the park, or even a parking lot if that is where I am. (just not while driving).

Very flexible with scheduling tries not to charge you for appointment changes. Trusting, understanding and willing to go slow when you are not able to communicate.