Robert
Great integration of technology
The technological integration is very helpful.

Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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4,972 approved reviews, newest moderated first
Robert
The technological integration is very helpful.
Naomi R.
If you seek care with Rula, be prepared for deceptive information regarding pricing (I was quoted two prices and then charged a third [higher] price.) They explained, as to the price, that my higher price was because "I had insurance." So I was charged MORE because I had insurance. A billing department employee explained that that was because they would charge the "maximum" that the negotiated insurance price would allow. Because their policy is to charge as much as they can, it appears I ended up paying the same to see an NP as I would have had I seen a Psychiatrist. As to the quality of care, if you want to speak with essentially an AI Chatbot and call that a mental health appointment, then look no further than Rula. Before every appointment you have to do a self-assessment. The NP I saw then basically read that self-assessment back to me, never asked me any questions about myself, and then simply commented on how the self-assessment had changed since the last appointment. So, essentially I paid someone to tell me what I thought about me. They're the mental health equivalent of fast food. Don't expect to be treated like a person, and certainly don't expect to build any sort of trust relationship with them. Requirements will shift, appointments will be charged without a chance for you to ask any questions, and there's every chance that your provider will have no insight, no expertise, and no interest in you or your mental health.
Response from RulaDec 22, 2025
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Mark H.
Scheduling appointments was easy. You get help much quicker than going through the hospital. My therapist really help me on the first session. It was my first time talking to a therapist ever, and he made it easy to converse.
Keith D.
This platform provides a straightforward and efficient way to connect with qualified psychologists. The search and filtering features are intuitive, and the detailed profiles made it easy.
Anthony P.
Ease of use and great response times. Will definitely recommend to others.
Rochelle C.
Rula was very easy to navigate finding a therapist who would meet my needs. Their follow up is incredible. Easy to navigate getting an appointment and my therapist was exactly what I expected and needed. Time will tell if she’s the right fit for me but I was extremely satisfied with our intake visit. I believe Rula will change the history of our mental health system.
Mary C.
My RULA therapist is kind and patient and knowledeable
Kai A.
Great service