Alison B.
This was extremely easy and gave me…
This was extremely easy and gave me exactly what i needed.

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Rula (rula.com) has 4,972 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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4,972 approved reviews, newest moderated first
Alison B.
This was extremely easy and gave me exactly what i needed.
Reisa S.
My therapist seemed to be reading directly off of AI or some sort of assistance. I ran the same questions and scenarios I was telling my therapist thru chat GPT and I was getting almost the same responses. I am aware that she was using an AI tool to record our sessions. I just didn’t think her responses would reflect that so much. But I think that’s what happens when it’s virtual therapy.
Response from RulaFeb 9, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Gary
My therapist is caring, insightful, very helpful in getting me to reflect on the issues we've identified. I place my full trust in her and would definitely recommend Rula to others based on the perceived quality of my therapist.
Ashley
My teenage son was having a difficult time with his self worth. He also lives in a split home. His demeanor completely changes after he speaks with his counselor Mark Perez in a good way and his self worth has steadily been increasing. It’s been an incredible relief because as a mother I naturally worry. Please note I had put the date of my sons most recent visit, but the change has been occurring over the course of several months.
ivett C.
Essy to find a therapist according to my specific needs. I like how well each therapist experience, education and religious beliefs are shared on their profiles as well as reviews. Easy to schedule!!! You choose from their availability and they send you reminders. Easy to cancel, reschedule or change therapist! Plus if you’re ever need medical records, they will provide a very comprehensive package which includes each appointment with the therapist notes, how she describes each session Etc. Key points if you need your records for any court case etc
Ariana A.
I have never in my life experienced this with a company. I tried therapy for the first time in over 11 years and landed with Rula. Started out great, found a WONDERFUL therapist who has been the only person worth even discovering this website. But then we get to the part where it's time to pay for my session. GLADLY. But...where did my money go? Not sure because Rula can't seem to tell me either!!! I have been going back and forth with the billing team for a month now trying to get this issue resolved and they weren't able to help me at all. They have harassed me with texts and emails saying I have an outstanding balance, but the $35 had already been taken out of my account the day after our session? I sent documentation proving that I was charged and every single time I got an email from someone was just REPEATING that I had a balance, like I know??? I've only been harassed about it for a month now!!! And there shouldn't even be a balance in the first place! All of this back and forth for a month just for them to tell me that the issue cannot be resolved because they didn't get my money on their end, even though my bank verified it was taken out of my account. I put my card into THEIR website, so where is my money at? Fast forward to a couple of days ago I ask for a one time payment method to pay for the other visit I had just had after my first one that they were still trying to bill me for and state that I was only paying for my MOST RECENT VISIT and I pay the $35 for it. They try and hit me with "you're most recent payment is for the outstanding balance you had from the previous visit. You still owe $35 for your recent one." Like no??? That's not what I paid for at all!!! And I made that very clear in email 3 TIMES. I will never recommend Rula Services to anyone. My therapist however? AMAZING. Only reason they're getting the one star.
Response from RulaFeb 9, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Mark E.
Nice to see profiles about the therapists and clinician that seem pretty genuine and after my psychiatrist kind left me high and dry to find my own therapist Rula was a great service to find "and" to find a therapist that did in patient visits. Overall user experience is good and better than Betterhealth. Was told by my therapist that he likes working for Rula a lot better as Betterhealth was more about making money. "Seeing" the founders and people behind Rula is also reassuring even though that is a totally subjective point, but when dealing with one's own mental health and basically seeking a stranger for help, the more I know about "who" I am dealing with lessens the anxiety of the search. This past week was my first visit with my therapist but it went well and I got a good vibe from him and matches the rating on his profile.
Dinora M.
SARA IS A GREAT THERAPIST. SHE HAS BEEN OF A LOT OF HELP TO MY MENTAL HEALTH ISSUES (ANXIETY, DEPRESSION) THAT I'M GOING THRU DUE TO THE PAST OF MY MOM, HER COMPASSIONATE HAS HELPED ME DURING THIS GRIEVING TIME. I WOULD RECOMMEND HER TO MY FAMILY AND FRIENDS. I FEEL SAFE AND COMFORTABLE IN EVERY SESSION. I LEARNED THE 4 7 8 TECHNIQUE TO HANDLE STRESS AND FEEL BETTER, THANKS TO HER.