RulaReviews of rula.com

Getting an appointment was easy. Availability of a professional was fast. Immediate grasp of my problem and positive results.

My first time booking an appointment. The therapist never showed. I called customer service they said they apologize, but they had no way of reaching her and that they were going to cancel It is a no-show from provider the therapist families get in touch with me and says she don’t know why that appointment was accepted because she do therapy in person on that day so I was just over it and went with another provider and now I have a S99 with they charge me for the cancellation.

When I first looked for therapy, I was overwhelmed. When I found Rula, they have made it easy from the start. Plus I love my therapist Amy. I am disabled and we do our sessions virtually every. It’s just been a wonderful experience

Hacer que mi voz se escuche, mis sentimientos sean mas claros y mejorar mi estado de ánimo para sentirme mejor ...

Rula looks less like a care provider and more like a well-designed billing funnel. After my child registered for her first appointment and I entered my credit card details, five additional appointments were automatically scheduled. My account does not display her appointments, so I cannot cancel them. She does not have her own account, so she cannot cancel them either. I also cannot remove my credit card because there is no visible account connection to manage or delete. All notifications arrive from a no-reply email address, which makes cancellation through email impossible. Entering payment information was seamless. That part worked perfectly. Everything that followed has been friction, opacity, and barriers to cancellation. Once the card was captured, the process shifted from convenient to obstructive. I expect a straightforward way to view appointments, cancel them, and remove my payment method without chasing support or navigating hidden account structures.

My therapist is the best!!!

Felt really comfortable talking about my issues openly.

I don’t even wanna give this one star. The therapist is amazing. The platform, however, is not transparent about its billing. It just dropped my insurance and never told me. Wanted me to pay $359 because they didn’t tell me, my insurance was no longer accepted. On the billing and statement section, it doesn’t say why things are happening at all. Then when I called their customer service, they couldn’t tell me why either. I had to call four times till finally someone told me. I talked to my insurance Aetna, they had no record of them, stopping coverage with them. So they didn’t even tell my insurance either which I’m sure cause problems with other people on Aetna. I close my account there I’ll never be going back. I’m lucky my therapist is on headway as well.