Melissa K.
Misleading
Unfortunately, Rula was not a good experience for me. After taking the time to onboard and prep for credentialing, nothing happened. In my first two meetings with my Provider Success associate I was assured that 1) I only want to use the platform for 5 or less clients a week as I also work a full time job, and 2) that there was a demand for clients in my state requesting services. I did not receive any referrals from Rula after a few months went by, including EAP referrals. I was told to "open more therapy spots",despite them having the knowledge that I only have capacity for 5 clients a week. If you are considering working with Rula as a therapist, I would suggest asking the question regarding demand for services in the states where you are licensed to practice. Also, today is the third time I have reached out regarding exiting the Rula platform. Each time I have been told by chat bot that someone will be reaching out, and I don't have much hope of this being resolved anytime soon. Frustrating and disappointing.
Response from RulaMar 27, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.