Regent Seven Seas CruisesReviews of rssc.com

My cruise from Dubai to Athens end of April 24 , was eventually cancelled, only after Regent insisting on the full amount being paid despite the war making it obvious the cruise was not going to happen ! This has now been refunded , I hope regent enjoyed the benefits of having all my cash and no doubt the other passengers cash invested despite the obvious knowledge that the cruise was never going to happen . No apology from Regent.No future cruise incentive. Basically No customer service - unlike competitors who when things get cancelled are keen to keep your trade . Goodbye Regent ……

RS Slendor Caribbean Cruise Feb / March 2024 The check in at the Hilton Hotel in Barbados was chaotic. This was the hotel booked by Regent. It took 95 minutes standing in a queue, in hot weather, to check in. The check in process then took about 15 minyes as all information was entered manually on paper. The rooms were OK but not up to the expected Hilton nor Regent booked hotels standard. The docking at a lot of ports necessitated a long walk from the ship to the buses. My disabled wife had to cancel several of her booked tours because that distance was too far for her to walk in the heat. On one occasion, we witnessed a man almost collapse on the walk to the bus and when I spoke to him in the terminal, he said he had to sit for a time to recover and would then try and walk back to the bus, forgetting about his booked tour. I and my wife appreciated the care and attention given to my wife in the Compass Rose restaurant each evening. We had the same table, waitress and sommelier the whole time. Although my diet sheet said mashed potatoes and such like only, as with my cancer I had difficulty in swallowing we quickly came to an agreement on the small amount that I could eat. My only “gripe” was that it always consisted of mashed potato only, never mashed potato and cheese pie, or mashed potato and corned beef hash. I shall email Regent before my next cruise in May 2024 to the Rocky Mountain train and the Alaska cruise to mention that additional ingredients mashed in with the potato would be very acceptable. Like wise with my cruise in November from Barcelona to Miami. On most past Regent cruises our cabin steward has been very helpful. This steward performed his duties well, but there was little dialogue between us. With respect due to him, though, when we asked for something ,it was done.

I have been cruising for 40 years primarily on expensive lines such as Windstar, Seaborn and Crystal. I was very excited to try Regent. What a disappointment! The food was arguably ok. I was expecting it to fantastic. In discussing with other passengers that were underwhelmed we collectively came to the conclusion that the line just does not have a personality. Beyond that I had a very unfortunate issue in the casino where they took tax money that was not due to them. I on a number of occasions proved to them they were wrong by showing them the actual tax code. I brought this to many people on the ship including the Captain. They would not deal with it and told me I had to deal with it off the ship with headquarters. I tried that route and they totally blew me off. So in conclusion, very underwhelming particularly when you look at the value to cost. Customer service dealing with an issue I give them a big fat F One and done for this cruiser!

Our first foray into cruising so took advice to get what I understood to be a Tier 1 cruise line - who provide “unlimited shore excursions”. I now learn (after putting a deposit down) that not only do I have to book these shore trips as part of a crowd rush 10 months n advance, but also have come to understand that in one location on a ten night cruise, there is only one “free” excursion and the wait list is closed. That, my friends, is not Tier 1 to me - very much praying that things improve!! They may not be seeing me again! It is also concerning that Regent clearly do not respond to comments/criticisms on Trustpilot - that is not a customer centric organisation that are concerned about reputation.

We are actually on a Regent cruise as I write. We booked this cruise (Rio De Janeiro to Santiago, Chile - a 24-day cruise), because we’d had a great experience with Regent on an Athens to Istanbul cruise many years ago. What a difference a few years make! It’s like a totally different company, and in fact it is since now Regent is owned by NCL. They’ve ruined what had been a great cruise line. Regent sets us up to believe we booked a luxury, high-end cruise. But our experience has been far from it. Each disappointment may seem like a small thing, not worth complaining about, but we’ve had so many mistakes, they are quickly adding up to a cumulative effect of huge disappointment and an experience of let-down at every turn. Regent planned our flights which were ATROCIOUS! Part of their marketing is that they include First/Business Class travel. But they gave us the most tortured itinerary - in no way was this a “first class” experience! Instead, over 30-hours traveling on three different flights which included a NINE HOUR LAY OVER, left us exhausted, worn out and unable to enjoy our first day in Rio De Janeiro. We flew from San Francisco to Atlanta on a Tuesday night, had a NINE HOUR layover, then flew from Atlanta to Lima, Peru, had a few hours layover there, then flew from Lima to Rio De Janeiro,Brazil, where we arrived at 6:10AM Thursday morning. There were direct flights from Atlanta, and other routes that would have made much more sense. There is simply NO justification for such terrible flights, when other much more direct flights were available. My husband, along with many others, contracted the Norovirus on this cruise. He was violently ill and required IV hydration. Best practices recommend having had me (or him) moved to a separate room. But no. We both were literally locked in our cabin together for 2.5 days, putting me at high risk of contacting the virus too. We missed the ports of call I was most eager to explore. A shore excursion we were able to take in Santos before he got sick had a tour-guide with a weak grasp on English, and English pronunciation. She had trouble understanding and answering questions. She had a lovely and enthusiastic demeanor, and was clearly so proud of her city, but I could have learned more about Santos with 5-minutes of Google. It was a cookie-pan deep tour. I was surprised Regent allowed such a sub-par provider to lead an excursion. The service on this particular cruise is seriously lacking. The crew try hard, and are very nice, but they continually make way too many mistakes. It feels like this is a training cruise! We have not had a room service order that is correct yet - missing items, items we didn’t order, cold food, long wait times for delivery... At the restaurants service is friendly, but erratic and unreliable. One meal at Prime 7 took over 3-hours! We sat there 2 hours before we got our entrees. We’ve had to send food back frequently because the meat wasn’t cooked right - if it’s in the ballpark, I can deal with it, but I’m simply not going to eat beef ordered medium rare, that is so raw it looks gelatinous. Don’t they know what a meat thermometer is??? Same thing with the salmon. Ordering a coke has become a nightly joke with my husband. It has never come with just one ask. He always has to ask at least twice (usually giving them 10-minutes after the first ask), and even then that is no guarantee a coke will ever be delivered. We have not had a flawless meal yet. Also many of the servers barely speak English, so I suspect lots of mistakes are the result of this. Our Captain has cancelled several ports-of-call resulting in way too many “Days at Sea”, including an EIGHT DAY stretch that was supposed to be five. Now we are having another 3 Days at Sea that was supposed to be 2. We are getting cabin fever! We are terribly disappointed at missing key highlights of this cruise. The Captain claims poor weather, and he should know, but it’s hard to believe when you look outside and it’s clear and calm, and hear from other guests who have friends on another ship essentially on this same itinerary that they are making the stops that we bypassed. We chose this cruise based on the fabulous itinerary, yet due to being quarantined, and then the Captain bypassing scheduled ports of call, we are not getting the cruise we thought we were. The ship decor seems tired. The artwork in the halls on our floor is pale and anemic. There is little to no visual “wow” factor - I thought we were on this exact ship many years ago, and it was beautiful! Now it just seems tired - looks like a mid range Marriott, not a luxury cruise. The one positive is that the guest lecturers specializing in Antarctica are fabulous! Their presentations are fascinating and educational. Thank goodness for them!

Massive decline in standards. We were somewhat apprehensive about this Cruise having experienced a poor one last year. This took us to over 200 plus nights with this company. Since NCL took it over it has become a shadow of its former self, and quite frankly, for UK passengers is a complete rip off. Dire excursions, even worse entertainment, and dreadful wait times for orders and below par food in the Compass Rose if you don’t strike lucky with an experienced waiter. Fortunately, ours was a star, but even he could not get hot food on hot plates until almost the last night. People were waiting 45 minutes to order once sat, waiters and servers dashing everywhere to catch up. Meanwhile, up in the Setti Mare, there were waiters standing around for the first hour. It resembled a training restaurant at times, new waiters were learning on the job. Quite frankly, we were glad to eat and leave. There was no outside simple food at night, another cut back, which meant that unless you got in early to the Compass Rose, you were out of luck, and had a long wait. There are simply not enough seats with half the upstairs Buffet being closed at night, and no outside food. Prices are simply astronomical. We were quoted £20,000 for 10 days around Iceland! Americans seem to get all the perks, and we were absolutely disgusted at the claim 2 for one on pricing. It is not. Look at it carefully. It is not BOGOF as we might interpret it. For us, that ship has sailed. We have just cancelled and lost a considerable deposit, looking on it as saving money by not forking out the hefty balance. As an aside, the Captain was completely unintelligible over the PA, the Cruise Director almost invisible. The Food and Beverages Manager was an absolute star, visible , chatty, and a fantastic asset. Regent as we knew it, has vanished. The Accountants have taken over. Six Star cruises, no, two at best for the money paid.

Prior to starting a cruise with Regent seven seas, to South Africa, i called the London office and asked whether or not i needed a Yellow Fever Jab, i was told that the only stop on the trip that required a Yellow fever Jab would be Mozambique, we decided that rather than have the jab we would give back our tour tickets and stay on board the ship. We flew 11.5 hours to Cape Town, stayed overnight then went to board the ship, it was chaos. About 20 people including ourselves were denied boarding and were told we had to sit and wait to see if the ship would allow us on board because we had not gotten the Yellow fever jab. We all had evidence that we had sought advice from Regent and we had all been given the same advice. We were told that if the ship refused to allow us to board we would be turned away!! We had booked an expensive suite, travelled for 11.5 hours, and spent over £40000.00 for this cruise and now we were made to basically sit in a corner and wait to see if we would be allowed to travel!! it was embarrassing and demeaning, they way we were treated was appalling. when we were finally allowed to board we were all very distressed and frankly our trip had been spoilt. So here is the joke, once on board and halfway through the trip we were then told that we actually DID NOT need the Yellow Fever Jab, not even for Mozambique!! We experienced disgusting customer service, especially from the destination staff, including the obnoxious manager, rude, unhelpful, condescending, i could go on. This was our first cruise with Regent, after 20 years with Silver Seas, needless to say we will be going back to Silver Seas, we even booked our summer Cruise with them while still on board Regent, we could not wait to get of!!! complete waste of money.

Awful cruise. No Wow factor. Not inspired. Food awful. No duty of care to ensure vehicles used for excursions were actually roadworthy. Parked the ship in a coal merchant for Christmas Eve and Day. All we saw was mounds of coal. 15 days in total, 9 at sea. 6 days in port, but sailing early evening meant we had a lot of sea time. Never sailing with them again.