My recent experience with Regent Cruises left me feeling utterly deceived and thoroughly disappointed. The advertised promise of "unlimited shore excursions" turned out to be nothing short of a scam, with limited availability and a sneaky push towards paid alternatives.
The illusion of unlimited exploration quickly shattered as I attempted to book these supposedly inclusive shore excursions. Most options were fully booked, and the few that weren't came with a steep price tag. What was meant to be a carefree adventure turned into a frustrating scramble for a spot on excursions that were supposed to be part of the package.
Adding to the frustration was the customer service provided by Regent's call center. Instead of addressing the concerns and frustrations of passengers, the responses felt templated and lacked genuine understanding. It was disheartening to see a lack of accountability and empathy from a company that prides itself on delivering a luxury experience.
The marketing tactics employed by Regent Cruises are, in my opinion, deceptive. The term "unlimited shore excursions" should come with an asterisk, clarifying the severely limited availability and the high likelihood that passengers will end up paying extra for the experiences they were led to believe were included.
While I understand that no cruise experience is perfect, it's the blatant misrepresentation and lackluster customer service that truly sour my impression of Regent Cruises. Travelers should be wary of falling for the glossy promises and carefully crafted marketing without scrutinizing the fine print.
In conclusion, my advice to potential Regent Cruises customers is to approach the promise of "unlimited shore excursions" with skepticism. Be prepared for limited availability, potential additional costs, and a customer service experience that falls far short of the luxury standards they claim to uphold. Buyer beware: the allure of a dream cruise can quickly turn into a disappointing reality with Regent Cruises.
WJ
William J.
Recent trip itinerary changed at last…
Recent trip itinerary changed at last minute which has negatively effected the overall wanted experience. Last minute change which takes us to ports not desired. Furthermore, certain ports are in locations that are being impacted by the Isreali conflict/war thereby putting us in harms way. Regent indicated no refunds, no future cruise credits. On the hook for $25K+ Poor customer service
CM
Christine M.
I wish I could leave zero stars
I wish I could leave zero stars!
This company are a disgrace I’ve been trying to get my deposit refunded for more than 2 weeks ! I have been in contact too many times to remember and get spurious excuses each time but no refund!
I WANT MY MONEY BACK ,
CO
Consumer
Worried -RSS non responsive
We are going on The Navigator in December. Before paying the balance ( within the cancellation period) we wanted to know what would be the replacement docking for the 3 days that we should have had in Myanmar.
2 phone calls later and we still have not had an answer. We are being fobbed off ,due to the delay in RSS response we are now in the penalty period ( deliberate ruse by RSS to avoid us cancelling ?) if we don’t pay the balance , we will lose our money but if we pay it then we can’t change anything ! This is not a good start to our cruise … it is already leaving us with a bad feeling about the rest of the holiday , when we should be looking forward to it , we are worried it will be a disappointment . First contact was 10 days ago .. they remain silent !!
FM
Fiona M.
Navigator hideous
Older boat, guest age mainly over 70, entertainment was more like an escort agency....trips, food, all aimed at the older guest.
LD
Linda-D A.
All take no give service
All take no give service, from officers in particular. Not an appropriate/enjoyable travel option for the sick, vulnerable, elderly or for any decent, appreciative human being as a paying customer. Not worth your money. Research and avoid like the plague. So many more beautiful options out there with more to offer. Staff aren't happy either and do thir best to accommodate under the circumstances, poor, unsafe, non caring leader-ship.
WG
wghvij
Regent Seven Seas Cruises spoils environment
This morning Regent Seven Seas Cruises came with their ship Mariner in to Port Cartagena. The ship emits a noice of 60 dBA and spoil with that the environment of the people on the yachts in the marina. For the clients on board it must also be nuisance.We know that other ships are able to reach much lower dBA.
And then we didn’t talk yet about the engines not complying with newest exhaust emissionLevels. They cause smelly exhaust fumes.
CN
carolyn N.
My complaint is Regent do not offer 6…
My complaint is Regent do not offer 6 star service but charge 6 star prices
1. Before my cruise departed I rang them to try and upgrade my BA flight to World Travel Plus, was told I would have to forfeit my economy ticket and purchase a new one. When I checked in at the airport I upgraded at a supplement. Now why didnt Regent tell me that I might be able to do this!
2. We had included a 1 night stay and transfers included to ship. When we arrived at the hotel there was no rep there to advise what was happening the next day re transfer to port also the hotel had no information either only that the rep will be at her next the next morning. When we saw her that morning she said she was at the hotel the day before but didn't bother to try and contact us by phone or deliver it to our room.
3. Went to gym first day where there was a staff member working out playing music loud from his phone even when there was a lifeboat drill being given over the public address system.
4. The gym was a great disappointment, air conditioning antiquated and not efficient gym equipment was dated, seat on bike split. Small area for 2 bikes, 4 treadmills and 2 crosstrainers.
5. On our first day we had a bottle of champagne in an ice bucket so asked our cabin steward if we could have this delivered every day. Well we had 3 bottle put in our cabinet and replaced when needed however a ice bucket was delivered every day but it was too small to put the bottle in.
6. One night I came back to my cabin before dinner and found the door open with a door stop, I assumed they were still cleaning out cabin. When got back late that evening the door was still being held open by the stop so anyone could have gone in.
7. Only 1 device I could have free WiFi on!
8. Ordered Americano coffees in dining room 3 times before they got it right, 1st was coffee out of their pot, 2nd was an expresso topped up with water, 3rd had the obligatory creme on top. At breakfast had a fresh orange juice which was so thick it was like drinking a smoothy. I asked for another but not so thick, I got a thick one watered down! Ordered scrambled egg on toast with smoked salmon from the Buffet. After 15 minutes I went to find out where it was, it was sitting on the heat plate waiting to be served but by then the salmon had been cooked!
9.Had a meal in the Prime restaurant ordered tuna. I asked for it rare but it was served well done, they did me another one and again it was well done. The Maitre D came over and gave the excuse that it is frozen tuna, which I assume is his excuse for not being able to cook it rare!! In their best restaurant there was no condiments on the table and I sat with my coat on my lap, surely someone should have taken it off of me!
10. Sunbeds around the pool were so close together with little space to maneuver around them. The corners of the pool was dirt which was there for days. I lost my sandals and for 3 days couldent find them, went to lost property but they didnt have them, on the 3rd day my husband looked under the sunbed on the Pool deck for something and found my sandals. In our cabin we had a orchid which had thick dust on the leaves and after about 5 days started dropping it flowers, I did mention this and it was then taken away.
11. There was a Pool party one night, absolutely no atmosphere, sunbeds were taken from top and bottom of pool but 2 rows of sunbeds kept either side, such a shame as it would have been so much better to have had a clear deck with decorations. The outside entertainment was a man playing a steel drum which went on for about 45minues but the sound was non existent we couldent hear, why didnt a sound technician do something. Later on the ships company sang which certainly livened things up, shame the first 2 hours were so boring.
12. At dinner my husband had a red wine served cold, when he complained to the Sommelier, he firstly said it was the right temperature but when my husband insisted it was too cold he did admit it had been kept with the white wine, which you serve cold!
13.The automatic doors in the buffet restaurant were turned off because it was a bit windy however you could still sit outside to eat. When the doors were manually opened, which was a bit of a struggle, quite often the doors were left open so people in the inside restaurant were moaning as they were getting cold. Surely there should have been a staff member manning the doors, we were sitting outside and had to struggle holding a plate of food and opening the door.
14. At breakfast in the Buffet restaurant you are given cutlery wrapped in a serviette, however it was a lucky draw as to whether you got the right cutlery or more than you need! In the Dining room tables were not always set up properly, no glasses, side plates or condiments. A few times we were given a knife for fish, dessert spoon for soup!
The staff were fine just had not been trained to give 6star service and the Navigator is not a 6 star ship
